Patient Care Operations and Enrollment Coordinator

About Us

BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deservewithout drowning care teams in paperwork.

Our platform supercharges care coordination by automating high-friction tasks such as outreach insurance verification eligibility checks follow-ups and referrals. With modern AI cloud infrastructure we turn hours of manual effort into seconds helping teams close care gaps faster protect revenue streams and stay focused on patients.

Born out of Harvard and MIT and backed by Pear VC Flare Capital and Glen Tullman BridgeHealthAI is a fast-growing seed-stage company trusted by leading clinics. We are purpose-built for the safety net helping clinics scale access reduce burnout and deliver equitable care for the 30M patients served by FQHCs each year.

Our mission is simple :

Eradicate health disparities by empowering the teams who care for underserved families.

The Role

We are seeking a part-time Patient Care Operations Coordinator to help us execute high-volume patient support and benefits navigation across Massachusetts.

• This is a contract part-time role for 3 months; however there will be an opportunity to extend beyond 3 months.

You must be able to enroll patients in benefits programs (e.g. MassHealth Medicaid ConnectorCare) whether as a CHW Navigator CAC Patient Access Specialist or equivalent role with enrollment experience.

You will use our internal tools to :

Filter and organize patient lists

Conduct outreach

Track outcomes

Surface cases needing escalation

Youll communicate with patients in English and in Spanish when needed verify benefit eligibility confirm resource availability and document outcomes. You will play a critical role in helping us scale taking on work that is currently handled by our core team.

Training & Support :

You will receive structured onboarding and workflow training including guidance on our outreach processes call / message templates and how to use BridgeHealthAI tools. You will have regular check-ins and a defined point of contact for questions and escalation.

Patient Population :

The patients youll support are primarily served by FQHCs typically lower-income often insured through Medicaid / MassHealth or uninsured and speak multiple languages (Spanish commonly). Many face barriers navigating healthcare and benefits systems so empathy and clear communication are essential.

What Youll Do

Conduct high-volume outreach (phone SMS email) to patients community organizations

Assist patients in Spanish when needed

Enroll and assist patients with MassHealth Medicaid and ConnectorCare applications / renewals

Identify eligibility for programs such as SNAP WIC LIHEAP RAFT EITC etc.

Use our tooling to work structured patient task queues efficiently

Verify insurance coverage help patients understand next steps

Connect patients to community programs and social services

Confirm availability / logistics for the clinical and social services they need

Accurately document interactions and outcomes in our system

Flag urgent complex cases for escalation

Provide workflow product feedback to help improve tools

Required Qualifications

This role requires strong independence follow-through and comfort learning new technology including AI-supported tools.

Must live in Massachusetts

Bilingual (English Spanish) must be able to assist patients in Spanish

License and Experience enrolling patients in benefits such as MassHealth / ConnectorCare as a CHW Navigator CAC (Certified Application Counselor) or Patient Access Specialist

Ability to support patients primarily by phone text and email

Comfort using new technology (e.g. AI tools like ChatGPT)

Able to filter work from organized patient task queues

1 year experience in benefits patient navigation care coordination or enrollment assistance

Strong documentation organizational skills

Patient-centered reliable resourceful

Preferred Qualifications

Prior work in an FQHC community clinic CBO or health plan

Familiarity with safety-net programs : SNAP WIC LIHEAP RAFT EITC

Experience with EMRs and other care-coordination tools

What We Value

Mission-Driven : You care about equitable access

Operational Discipline : You work queues complete tasks consistently

Reliable & Organized : You communicate and follow through

Resourceful : You help patients navigate complex systems

Collaborative : You share insights that help us improve

Comfort with Technology : You embrace new tools workflows

Why Join Us

Directly help patients access life-changing care benefits

High-impact operational role own critical workflows

Flexible remote work (20-40 hrs / week)

Be an early team member shaping how our platform scales

Exposure to a fast-moving healthcare AI startup

How to Apply

Please submit : Your resume

A brief note describing your experience enrolling patients in insurance benefits and supporting Spanish-speaking patients.

We review applications on a rolling basis. Strong candidates will be invited for a brief introductory conversation.

Diversity & Inclusion

BridgeHealthAI is committed to building a diverse and inclusive environment. We welcome applicants from all backgrounds including those with lived experience navigating the safety net. If youre passionate about the mission but dont meet every preferred qualification we encourage you to apply.

Required Experience :

IC

Key Skills

Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 30