Manufacturing Customer Service Representative (Ashburn)

ABOUT OUR COMPANY

ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally.

ABOUT THE INDUSTRY

The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth.

POSITION SUMMARY

We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference.

This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors.

KEY RESPONSIBILITIES

• SALES PROCESS COORDINATION Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments.
• CRM & BACKLOG MANAGEMENT Maintain and update the sales backlog within Acumaticas CRM module / dashboard, ensuring accuracy and timeliness of data entry.
• REPORTING & ANALYSES Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making.

KEY TEAM JOB TASKS

KEY COMPETENCIES

EDUCATION AND EXPERIENCE REQUIRED

ATTRIBUTES DESIRED

WE OFFER

At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you.

ESI is an Equal Employment Opportunity Employer.