Level 1 Help Desk Admin End User Support

Level 1 Help Desk Admin - End User Support

Job Location : Hybrid WFH & Customer Sites

Full time position

Experience- 5+ years

Salary : 50-65k

Job Description :

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software / applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support..

Major Responsibilities

• 5+ years of experience with IT helpdesk or support position.
• Ability to manage ticket queue
• First line of support to clients regarding software, hardware and systems.
• Respond to end customer issues through phone, email, remote-in software, and computer chat.
• Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
• Have an understanding of an IP network, including switches / firewalls and how to troubleshoot different issues.
• Able to self-manage and hold themselves accountable.
• Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
• Enjoy people and care to develop strong relationships with clients.
• Be an optimist at heart.
• Resolves problem situations in a professional manner.
• Experience with iPhone / iPad / Android.
• Experience supporting phone systems from Microsoft Teams
• Experience with Apple computers in a networked environment.
• Nable RMM (remote management of computers).
• Experience supporting printers / copiers in a networked environment.
• Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
• Support for Microsoft related technologies : Windows Server, Exchange, SQL, Office 365, Windows 7 / 10, etc.

The Job :

Must Have qualifications

Bonus

Non-skill requirements :