Escrow Customer Service Representative

Overview :

Our client, a reputable company, is seeking a dedicated professional to manage inbound and outbound calls, as well as web inquiries, to verify insurance details and cancel Auto CPI according to procedures and lender requirements.

Key Responsibilities :

Manage incoming calls from borrowers, agents, and lenders with professionalism.

Accurately document loan histories and verify insurance information for all Creditor Placed Insurance (CPI) product types and cancellations.

Follow up and resolve customer issues effectively.

Address Level 3 inbox emails from borrowers to rectify outstanding issues.

Meet and exceed quality audits and metrics.

Review insurance policies for compliance and lender requirements, and cancel vehicle CPI policies while maintaining quality to minimize premium loss.

Qualifications :

High school diploma required.

Excellent telephone, written, and verbal communication skills with a strong customer service focus.

Professional interaction with employees, peers, and customers.

Ability to answer questions, correct errors, and resolve discrepancies.

If you’re ready to bring your energy, organization, and billing know-how to a team that values growth and good vibes—we’d love to hear from you!

Pay Details : $16.89 per hour

Search managed by : Jessica Dragoo

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance