Customer Service Specialist I - Customer Service Center - Frankfort, KY

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Customer Service Specialist I - Customer Service Center

#42-8556

Multiple Locations

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Location

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market

Lexington

Work Hours per Week

40

Requirements

• High school diploma or GED required.
• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Job Description

This position works an alternate schedule

Schedule is 9am to 6pm, Saturday through Wednesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)

Summary

Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.

Essential Function

Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely.

Essential Duties and Responsibilities include the following :

Technical Requirements

Other Skills and Abilities

Physical Demands

This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time / Part-Time

Full-time

Area of Interest

Customer Experience

All Locations

Uniontown, Ohio, United States

Ann Arbor, Michigan, United States

Chattanooga, Tennessee, United States

Cincinnati, Ohio, United States

Independence, Ohio, United States

Columbus, Ohio, United States

Defiance, Ohio, United States

Fairmont, West Virginia, United States

Findlay, Ohio, United States

Fort Wayne, Indiana, United States

Frankfort, Kentucky, United States

Huntington, West Virginia, United States

Indianapolis, Indiana, United States

Ironton, Ohio, United States

New Albany, Indiana, United States

Franklin, Tennessee, United States

Parkersburg, West Virginia, United States

Pittsburgh, Pennsylvania, United States

Toledo, Ohio, United States

Wheeling, West Virginia, United States

Youngstown, Ohio, United States

Knoxville, Tennessee, United States

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