Customer Support Specialist

A company is looking for a Customer Support Specialist (T1) to handle customer inquiries and technical issues remotely.

Key Responsibilities

Field tier 1 customer inquiries via phone, email, chat, and ticketing system

Troubleshoot and resolve customer issues while providing feedback to improve support processes

Evaluate and escalate bugs to development and contribute to knowledge bases

Required Qualifications

Bachelor's degree or equivalent experience

Proven ability to diagnose and resolve technical issues for SaaS products

Experience in a high-volume support / customer service role

Applicable technical writing skills

Desire to serve others and implement solutions effectively