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Program Coordinator

Program Coordinator

The Just One ProjectLas Vegas, NV, USA
18 days ago
Job type
  • Part-time
  • Quick Apply
Job description

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The Meals on Wheels Coordinator is responsible for ensuring effective and compassionate delivery of home-delivered meal services to eligible clients. Acting as a liaison between clients, caregivers, case managers, and the Meals on Wheels team, the Coordinator plays a key role in maintaining service continuity, addressing client concerns, and supporting operational readiness.

RESPONSIBILITIES

  • Reach out to clients based on referrals to assess eligibility, gather intake information, and explain program services.
  • Collaborate with social workers or case managers to support clients' broader needs beyond meals.
  • Monitor client wellness and service satisfaction, reporting any significant changes in client condition or needs.
  • Assist with route coordination and adjustments when the Meals on Wheels Manager is unavailable.
  • Respond to client inquiries and concerns, ensuring high-quality customer service and addressing issues promptly.
  • Track meal counts, delivery stats, and client changes for reporting to funders or management.
  • Assist in developing and implementing contingency plans to ensure uninterrupted client support during emergencies such as severe weather, holidays, or unexpected service disruptions.

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent (required)
  • 1+ year of Non- Profit Experience (preferred)
  • 2+ years of administrative, client services, preferably in a social services or community-based organization. (required)

    • KEY COMPETENCIES AND SKILLS

  • Demonstrates alignment with The Just One Project's mission, values, and client-centered approach
  • Builds rapport with diverse populations with compassion, professionalism, and cultural sensitivity
  • Provides high-quality client service with empathy and problem-solving focus
  • Organized and detail-oriented in scheduling, data entry, and records management
  • Maintains confidentiality and adheres to data privacy standards
  • Communicates effectively, both verbally and in writing, with clients, volunteers, and internal teams
  • Collaborates well across departments and with external partners
  • Proactive and resourceful in resolving service delivery challenges
  • Adaptable and responsive to shifting priorities and urgent client needs
  • Proficient in Salesforce or other client management systems
  • Experienced with Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Google Meet)
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Demonstrated experience in managing client information accurately and efficiently
  • Preferred : Experience handling referrals and providing customer service in fast-paced environments

    • WORK SCHEDULE AND EXPECTATIONS

  • This is a part-time position (approximately 20-25 hours per week, not exceeding 29+).
  • Standard work schedule is Monday-Friday, 11 : 00 am - 3 : 00 pm with flexibility as needed.
  • Occasional on-call or emergency support may be required.

    • ADDITIONAL INFORMATION

  • Must attend six mandatory 'Pop Up & Give' events per year
  • Must possess valid unrestricted driver's license and reliable transportation
  • Must possess or be willing to obtain a valid Food Handlers Card

    • WORK ENVIRONMENT & PHYSICAL DEMANDS

  • Ability to sit, stand, and walk for extended periods throughout the workday.
  • Ability to lift and carry up to 25 pounds as needed (e.g., moving boxes, program materials, or meal packages).
  • Comfortable working in both office and community-based settings, including occasional outdoor exposure during client check-ins or meal delivery support.
  • Ability to operate office equipment, computer systems, and telephone.

    • EQUAL OPPORTUNITY EMPLOYER

    The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

    DON'T MEET EVERY REQUIREMENT? LET US DECIDE!

    Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

    Must be able to pass a criminal background check and drug screening

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    Program Coordinator • Las Vegas, NV, USA