ITOM- Discovery & Service Mapping Lead (contract)

ITOM – Discovery & Service Mapping Lead (contract)

KPMG is working through its partnership with MBO Partners and is currently seeking a remote contractor in the United States.

Responsibilities

• Discovery & Service Mapping; Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services
• Support, monitor, and execute health checks upon other integrations and CMDB data entries outside Servicenow ITOM products.
• Execute deep technical configuration and scripting for ServiceNow ITOM; Discovery patterns, schedules, probes, and sensors & MID Server troubleshooting
• Host discovery workshops and design work sessions to obtain requirements clarity and produce deliverables, regarding recently added technology components and how current settings support Discovery capabilities for new onboarded technologies, to ensure the right identification of the Configuration Items (CI), and how this might impact Service mapping capabilities.
• Lead the attestation, refinement, and troubleshooting of service maps to ensure accurate representation.
• Drive continuous improvement of service maps to support effective incident management, change impact analysis, problem management, and impact analysis processes
• Data Ingestion & Integration; Oversee the design and execution of automated and manual data ingestion from trusted external sources (e.g., SCCM, JAMF, AWS, Azure)
• Understand usage and configure adoption for Service Graph Connectors (e.g. Infoblox, Qualys, CyberArk).
• Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies (e.g., Identification Reconciliation Engine (IRE)).
• Data Quality, Compliance & Audit; Manage ongoing data quality audits, compliance checks, and operational dashboards to monitor CMDB health (completeness, correctness, compliance).
• Lead workshops and working sessions with technical teams to solve associated uncompliant, or faulty records because of Certification and Audit Processes.
• Document, tasks commonly executed by CMDB users as work instructions on the Knowledge Base
• Develop policies and controls to ensure adherence to regulatory, security, and operational compliance standards
• Contribute to governance and best practices, including data quality standards and documentation processes to ensure scalability and compliance
• Act with integrity, professionalism, and personal responsibility to uphold the firm's respectful and courteous work environment

Qualifications>

Pay Rate Range

Min Pay Rate Max Pay Rate Currency Unit 70 85 USD hourly

Equal Opportunity Employer

KPMG and MBO Partners are equal opportunity employers / contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex / gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information or other legally protected status.

KPMG complies with all local / state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is / are specifically for those contracted who will perform work in or reside in the location(s) listed below, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and / or eligibility for additional benefits may be determined by such provider.

Los Angeles County applicants : Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Seniority Level

Mid-Senior level

Employment Type

Contract

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