Personal Assistant Manager (2025)

Location : Atherton, CA, 94027 (On-site) Job Type : Full-Time (40 hours / week), Hourly, Non-Exempt Availability : Typically 9 am - 5 : 30 pm M-F, with availability for on-call support as needed COMPENSATION : $130,000 - up to $400,000 / year (DOE) Discretionary year-end bonus (up to 20%) Health insurance Paid vacation, holidays, sick days Paid meal breaks Regular reviews & significant opportunities for career advancement INTRODUCTION : Join an exclusive, high-end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele. This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment. DUTIES : Team / Personnel Management : Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service. Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence. Vendor & Supplier Management : Negotiate and manage vendor contracts, establishing long-term partnerships to ensure high-quality service. Monitor performance against clear targets, optimizing costs and refining processes to meet the household’s standards. Property Management : Oversee estate maintenance through scheduled inspections and predictive maintenance plans to prevent issues and preserve property value. Track upkeep milestones and implement improvements for operational efficiency. Administration and Communication Coordination : Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G-suite. Manage documentation, maintaining organized, secure records with regular process evaluations. Personal Matters and Errands : Coordinate errands and transportation, automating routine tasks (e.g., scheduling deliveries) to prioritize high-value needs. Set measurable goals for efficient, reliable service delivery. Emergency and Flexible Support : Develop contingency plans for urgent requests, such as last-minute travel or event changes, establishing response benchmarks to ensure swift, systematic handling. Confidentiality and Professional Ethics : Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information. Train staff on ethical standards to uphold the household’s trust. Document and Data Management : Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records. Implement process improvements to ensure accuracy and efficiency. REQUIREMENTS : Education & Experience : Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred. 5+ years in management roles within luxury hotels, family offices, or private estates. Core Competencies : Leadership & Impact : Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations. Vendor Management : Expertise in managing complex vendor relationships with a focus on delivering value and quality. Organizational Mastery : Superior organizational skills, able to handle multiple priorities with precision and foresight. Communication : Strong written and verbal communication skills in English; additional languages a plus. Technological Proficiency : Skilled with G-suite, iPhone, MacBook, and property management tools. Problem-Solving : Demonstrated ability to think strategically and implement solutions to complex challenges. Confidentiality : Strong commitment to privacy and ethical handling of sensitive matters. Preferred Qualifications : Experience in high-end service environments or event management. Familiarity with global operations or cross-cultural teams. CORE VALUES : Principals' First : Unwavering commitment to meeting the needs of our principals. Learn from Mistakes : Ability to learn from challenges, take accountability, and grow. Conscientiousness : Diligence in performing tasks with precision and care. Dedication : Deep commitment to role, team, and organization. Accountability : Ownership of responsibilities with thorough attention to detail. Independence : Proactive problem-solver with a drive for continuous improvement. Resilience : Ability to thrive under pressure, welcome constructive feedback, and maintain a positive attitude. WHY JOIN US? Elite Environment : Lead operations in a luxurious estate, serving a distinguished clientele. Strategic Impact : Shape the success of a prestigious household through innovative leadership. Career Growth : Access tailored training and advancement opportunities to elevate your career. Innovative Tools : Leverage cutting-edge systems for seamless operations. Competitive Rewards : Enjoy a top-tier salary, performance bonuses, and comprehensive benefits. Collaborative Culture : Thrive in a supportive team that values your contributions. #zr