QUALITY ASSURANCE COORDINATOR

Quality Assurance Coordinator

Join the Arkansas Department of Education where each student is recognized as an individual. Through a cultivation of world-class educators, partnering with communities, and an influx of social supports, Arkansas Department of Education provides multi-level supports that help ensure students will receive a personalized education and develop a life-long love of learning.

Position Information

Job Series : Program Operations Quality Assurance

Classification : Quality Assurance Coordinator

Class Code : PQA01P

Pay Grade : SGS07

Salary Range : $57,351 $84,879

Job Summary

The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Primary Responsibilities

• Create, update, and enforce quality control procedures and policies.
• Establish benchmarks and tracking mechanisms that support quality initiatives.
• Conduct regular audits, inspections, and tests across production or service-delivery environments.
• Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.
• Serve as the liaison between operations, production, and management teams to address quality issues.
• Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.
• Investigate product or service discrepancies, customer complaints, and operational non-compliance issues.
• Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.
• Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.
• Maintain thorough documentation regarding quality audits, process deviations, and corrective actions.
• Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.
• Ensure that all team members are up-to-date on the latest quality and regulatory guidelines.
• Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.
• Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.

Knowledge and Skills

Minimum Qualifications

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.