Hyatt Place Mystic - Gallery Host

Hyatt Place Mystic - Gallery Host

The Gallery Host creates the brand-specific experience (i.e. Hyatt) for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

QUALIFICATIONS :

• A minimum of one month of related experience; or equivalent combination of training and experience.
• Previous customer service experience in a hotel or related field preferred.
• Requires strong ability to read, write, and speak the English language.
• Ability to learn quickly and work in fast paced position with constant guest interaction
• Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to multi-task.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

JOB RESPONSIBILITIES :

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Our convenient Mystic Seaport location gives our guests easy access to nearby Groton, CT, New London Naval Base, Foxwoods Casino, and Mohegan Sun Casino and many great nearby beaches. Travelers will relax in our spacious guestrooms while they enjoy deluxe amenities including free Wi-Fi, outdoor pool, fitness center, and on-site dining. Guests can wake up to breakfast served fresh every day. They can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. We offer a caffeine fix in the AM and a cocktail at the bar in the PM.

Application deadline for Colorado positions :

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