Talent.com
Universal Banker (West Maui)
Universal Banker (West Maui)Bank of Hawaii • Lahaina, HI, United States
Universal Banker (West Maui)

Universal Banker (West Maui)

Bank of Hawaii • Lahaina, HI, United States
13 days ago
Job type
  • Full-time
Job description

Job Description

Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short and long term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

We invite you to submit your application as we may have positions open now or in the near future, depending on the current needs of the Bank of Hawaii branches below.

  • Kihei Branch (
  • Kahana Branch (
  • Lahaina Branch (
  • ) Weekly shift may include Saturday rotations.

Responsibilities

  • Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating an interest and handling objections. Actively manages the branch lobby by greeting and thanking customers, checks in clients that have appointments, and assists walk in customers to ensure they are guided to the proper banker for assistance. This includes, but not limited to : providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department.
  • Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
  • Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Processes a wide range of financial transactions to include but not limited to : cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks and selling traveler's checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions. Trains new employees on operational procedures.
  • Identifies and secures new high and / or potentially high value consumer clients. Is responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services.
  • Is responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as maintains strong knowledge of all new products, programs and sales promotions.
  • Performs other duties as assigned.
  • Qualifications

    REGISTRATION REQUIREMENT : Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.

    1. Education : High School Diploma or G.E.D, or equivalent related work experience.

    2. Experience : Level is dependent on years of experience and size / complexity of prior positions held. 2+ years of experience in consumer sales, marketing and customer service.

  • Demonstrated success in retail environment.
  • 2+ years of teller experience.
  • Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc.
  • 3. Job Skills :

  • Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building.
  • Demonstrated knowledge and skill proficiency in Product / Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven.
  • 4. Other Job Qualifications : Must be able to work evenings, weekends and holidays as assigned. Must be required to stand for extensive periods of time. Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and / or as required. Must be able to push / lift 30 lbs.

    As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

    Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

    We are an EEO / AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit

    Create a job alert for this search

    Universal Banker • Lahaina, HI, United States

    Related jobs
    Cashier

    Cashier

    Tommy Bahama • Lahaina, HI, US
    Full-time
    Tommy Bahama Retail Ambassador.Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety o...Show more
    Last updated: 30+ days ago • Promoted
    CASHIER - MAUI

    CASHIER - MAUI

    Times Supermarkets • Lahaina, HI, US
    Full-time
    Cashier / General Clerk Front End.Provides customer service to our customers, while operating cash register to ring up various items in exchange for currency. Greets customers when within ten feet an...Show more
    Last updated: 5 days ago • Promoted
    Banking Consultant (Lahaina Branch)

    Banking Consultant (Lahaina Branch)

    First Hawaiian Bank • Lahaina, HI, United States
    Full-time
    Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose.We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but d...Show more
    Last updated: 25 days ago • Promoted
    Store Director-Maui

    Store Director-Maui

    Times Supermarkets • Lahaina, HI, US
    Full-time
    Job Description : Store Director.Direct Supervisor : DISTRICT MANAGER.Job Summary The Store Director is directly responsible and accountable for overseeing all aspects of the store that he / she is a...Show more
    Last updated: 10 days ago • Promoted
    Sales Associate

    Sales Associate

    Hawaii Staffing • Lahaina, HI, US
    Full-time
    Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are pas...Show more
    Last updated: 29 days ago • Promoted
    Cardiology opportunity in beautiful Maui!

    Cardiology opportunity in beautiful Maui!

    Hawaii Permanente Medical Group • Wailuku, US
    Full-time
    The Hawaii Permanente Medical Group, Inc.BC / BE General Cardiologist to join the Kaiser Permanente Wailuku Medical Office in Maui, HI. Exceptional opportunity for a dynamic Cardiologist to provide ...Show more
    Last updated: 30+ days ago • Promoted
    General Cardiologist

    General Cardiologist

    Pacific Permanente Group • Wailuku, US
    Full-time
    The Pacific Permanente Group is seeking a board-certified Non-Invasive Cardiologist to practice at the Maui Memorial Medical Center in Wailuku, HI. Join a multi-specialty hospital-based group in bea...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Tommy Bahama • Lahaina, HI, United States
    Full-time
    CoralTree Residence Collection is seeking a dynamic and strategic General Manager to lead our team at the legendary Ka’anapali Alii on Ka’anapali Beach, Maui. As part of the CoralTree Residence Coll...Show more
    Last updated: 30+ days ago • Promoted
    General Manager - Star Noodle

    General Manager - Star Noodle

    Old Lahaina Luau • Lahaina, HI, United States
    Full-time
    Career Opportunities with Na Hoaloha Ekolu.Share with friends or Subscribe!.Are you ready for new challenges and new opportunities?. Current job opportunities are posted here as they become availabl...Show more
    Last updated: 19 days ago • Promoted
    Public Area Attendant

    Public Area Attendant

    Marriott International, Inc • Lahaina, HI, US
    Full-time
    The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States, 96761VIEW ON MAP.Respond promptly to requests from guests and other departments. Fill cart with supplies and tran...Show more
    Last updated: 30+ days ago • Promoted
    Sales Manager - Small Group

    Sales Manager - Small Group

    Hyatt Regency • Lahaina, HI, United States
    Full-time
    Hyatt Regency Maui Resort & Spa.This role is responsible for achieving a defined performance quota, managing a designated account base, and generating new business opportunities within assigned mar...Show more
    Last updated: 8 days ago • Promoted
    General Manager

    General Manager

    CoralTree Hospitality • Lahaina, HI, United States
    Full-time
    CoralTree Residence Collection is seeking a dynamic and strategic General Manager to lead our team at the legendary Ka’anapali Alii on Ka’anapali Beach, Maui. As part of the CoralTree Residence Coll...Show more
    Last updated: 30+ days ago • Promoted
    Home Health Associate

    Home Health Associate

    BAYADA Home Health Care • Wailuku, HI, US
    Full-time
    JOIN A NON-PROFIT ORGANIZATION IN MAUI.BAYADA Home Health Care has an immediate opening for a.Medicare-certified Maui Visits Home Health Office. If you are looking for an exciting career opportunity...Show more
    Last updated: 23 days ago • Promoted
    Patient Accounting Representative

    Patient Accounting Representative

    LHH Recruitment Solutions • Wailuku, HI, United States
    Full-time
    Patient Accounting Representative.Candidates must reside in Hawaiian Islands).Monday-Friday, 7 : 30 AM - 4 : 00 PM.The Patient Accounting Representative is responsible for processing insurance claims, ...Show more
    Last updated: 25 days ago • Promoted
    General Manager

    General Manager

    Kaanapali Alii Maui • Lahaina, HI, US
    Full-time
    Overview CoralTree Residence Collection is seeking a dynamic and strategic General Manager to lead our team at the legendary Ka'anapali Alii on Ka'anapali Beach, Maui. As part of the CoralTree Resi...Show more
    Last updated: 2 days ago • Promoted
    Sales Executive Team Leader Maui

    Sales Executive Team Leader Maui

    Marriott Vacations Worldwide • Lahaina, HI, US
    Full-time
    Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.As...Show more
    Last updated: 30+ days ago • Promoted
    Stock Associate

    Stock Associate

    Tommy Bahama • Lahaina, HI, US
    Full-time
    Live the Island Life as an ambassador of our brand, representing the season's stylish trends.We look for those who are passionate about growth as we offer a variety of rewarding positions, from sal...Show more
    Last updated: 30+ days ago • Promoted
    Universal Banker (Lahaina Branch)

    Universal Banker (Lahaina Branch)

    Bank of Hawaii • Lahaina, HI, United States
    Full-time
    Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how ...Show more
    Last updated: 13 days ago • Promoted