Talent.com
Operations Manager

Operations Manager

Crunch FitnessEagle, ID, US
30+ days ago
Job type
  • Full-time
Job description

Are you looking to combine work, fitness and fun?

Are you looking for an opportunity to lead and inspire people?

Are you energetic, and enthusiastic about helping people meet their fitness goals?

Are you looking for growth opportunities and advancement?

Then you should come join our team!

AS A MEMBER OF THE CRUNCH FITNESS FAMILY YOU WILL RECEIVE :

  • A competitive salary with benefits
  • Complimentary Club membership
  • Employee discounts
  • Flexible schedules

At Crunch Fitness we are committed to helping our team members and members to become the best version of themselves. We're changing the landscape of the fitness industry and believe that fitness can be accessible, affordable and a way of life for everyone. There are no Judgments here = not too much or not enough, no stares of disapproval. Here we keep open minds. We are nurturers. We seek only to encourage, empower and entertain. There is no one type. There is no one reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone; all kinds of people with all kinds of goals who've chosen to reach them with us. We're looking for committed and dedicated individuals to help grow our business, so that we can share and spread our "NO JUDGMENTS" philosophy with more people.

Description :

The Operations Manager (OM) ensures that our clubs deliver the best guest and member experience.

  • Responsible for communicating and upholding company standards and leading by example for delivering the Crunch Fitness "NO JUDGMENTS" philosophy and delivering what our members want most; clean clubs, friendly helpful team members and a highly maintained club
  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness
  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
  • Work closely with club manager to hire, train and develop a strong team of Member Service Representatives, Kids' Club professionals and Porters that deliver on company goals and reflects our "NO JUDGMENTS" philosophy.
  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)
  • Work closely with club manager to ensure that the facility is well equipped, and provides a clean and safe environment for both members and employees
  • Essential Duties & Responsibilities :

  • Service Management
  • Ensure that all club members receive exceptional member service experience
  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines
  • Resolve member concerns and complaints in a professional manner within Crunch Fitness corporate and club parameters
  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
  • Club Administration
  • Drive club efforts in achieving revenue goals in Retail, Drink and ancillary revenue
  • Work with club manager in planning and implementation of promotions and merchandising
  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children ( if club has Kids Club)
  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times ( if club has Kids Club)
  • Ensure that only team members who have completed the appropriate training work in Kids' Club
  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance
  • Mediate club team member relations matters for all club operations team members
  • Ensure that all systems and standard operating procedures are accurately followed
  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports
  • Staffing and Development
  • Maintain a fully engaged and high performing member service team that aligns with company values and goals
  • Assist club manager to train & develop Front Desk, Kid's Club staff.
  • Conduct meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities
  • Coach staff under the guidance of the club manager District Manager and consult with the Human Resources Manager for additional direction when necessary
  • Qualifications :

  • 1-2 years as customer service / operations
  • Preferred : management experience in fitness, retail or hospitality industry leading 3-10 employees
  • Face-to-face customer service experience.
  • Strong interpersonal and communication skills, including proper telephone etiquette
  • Possesses strong organizational skills to execute and prioritize multiple tasks
  • Understands basic record keeping practices and procedures
  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel
  • Certifications / Educational Requirements :

  • High School diploma or General Educational Development (G.E.D.)
  • Bachelor's Degree preferred but not required
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required
  • Physical Requirements :

  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system
  • Work Environment :

  • While performing the duties of this job, regularly exposed to moving mechanical parts
  • The noise level in the environment is occasionally loud
  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business
  • Work Environment :

  • Must be able to travel by car and airplane up to 10% of the time
  • This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

    FUNCTIONAL GROUP Operations

    FULL-TIME Full-time

    Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

    Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

    Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

    Create a job alert for this search

    Operation Manager • Eagle, ID, US

    Related jobs
    Marine Operations Manager

    Marine Operations Manager

    Ably ResourcesTexas
    Permanent
    Ably Resources are working with one of our Marine clients to find a Marine Operations Manager for their Houston offices.The Marine Operations Manager role is a highly technical role which requires ...Show moreLast updated: 30+ days ago
    Program Operations Manager

    Program Operations Manager

    Crisis Text LineRemote, US
    Remote
    Full-time
    Crisis Text Line provides free, 24 / 7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of nee...Show moreLast updated: 30+ days ago
    Data Operations Manager

    Data Operations Manager

    Clearwater AnalyticsBoise
    Full-time
    The Data Operations Manager of (the team) serves as a subject matter expert in various areas, working collaboratively with teams throughout the company. Their primary role is to ensure the excellenc...Show moreLast updated: 20 days ago
    Marketing Operations Manager

    Marketing Operations Manager

    Sensiba San Filippo LLPRemote, CA
    Remote
    Full-time
    Sensiba is always looking for top talent to add to our integrated team of experts.We are seeking a highly organized and tech-savvy Marketing Operations Manager to join our team.In this role, you wi...Show moreLast updated: 30+ days ago
    Operations / Division Manager

    Operations / Division Manager

    Lane Valente IndustriesOahu, HI, US
    Full-time
    Quick Apply
    Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U. We have a strong in-house group of field technicians that services top...Show moreLast updated: 30+ days ago
    Operations Manager

    Operations Manager

    The Davey Tree Expert CompanyNew Jersey
    Full-time
    The Davey Tree Expert Company .Responsible for overall performance across multiple geographic operating centers and utility customers. Deliver safe, productive, and quality services that exceed indu...Show moreLast updated: 30+ days ago
    Operations Manager

    Operations Manager

    Juniper ServicesBoise, ID, US
    Full-time
    We are seeking a dedicated and experienced Operations Manager to oversee our dental practice's daily operations.The Manager of Operations position provides the leadership and management necessary t...Show moreLast updated: 6 days ago
    Live Operations Manager

    Live Operations Manager

    Agri AssociatesEast Coast, US
    Full-time
    Live Ops Manager is responsible for working with the feed mill, live haul, etc.Will oversee the service of production farms and the service reps. Minimum of 3 years experience in broilers, turkeys o...Show moreLast updated: 30+ days ago
    Regional Operations Manager

    Regional Operations Manager

    Clear Engineering RecruitmentVirginia
    Full-time
    Exciting opportunity for an operations expert who is open to travelling across the country to work on some of the countries best data center projects! This company, a rapidly growing data center pr...Show moreLast updated: 30+ days ago
    Operations Project Manager

    Operations Project Manager

    American Oncology NetworkUnited States
    Full-time
    This position supports American Oncology Network's Eastern Region.Candidates are required to live on the East Coast, preferably in the NC or GA area. The ideal candidate posesses prior project manag...Show moreLast updated: 30+ days ago
    Manager of Operations

    Manager of Operations

    The Morrow GroupNorth Dakota
    Full-time
    Position Summary : The Manager of Operations will be part of the ABC’s Field Services Construction team.In this support role, the Manager of Operations will interact with ABC construction sites, c...Show moreLast updated: 30+ days ago
    Operations Manager

    Operations Manager

    Patterson Companies, Inc.Boise, Idaho
    Full-time
    Partners with General Manager to develop strategy and achieve Branch objectives.Directs and supervises all Branch operational functions including but not limited to Service Department, Equipment De...Show moreLast updated: 24 days ago
    OPERATIONS ASSISTANT MANAGER

    OPERATIONS ASSISTANT MANAGER

    Dollar TreeGarden City, ID, US
    Full-time
    Work where you love to shop! Dollar Tree is hiring in your neighborhood.Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules ...Show moreLast updated: 30+ days ago
    District Operations Manager

    District Operations Manager

    EōS FitnessCORP Nevada, US
    Full-time
    EōS Fitness is bold, upbeat, and motivating.Not only in our fitness routines, but in our work environment as well.Like our members, our employees know how to rise to a challenge and handle it head ...Show moreLast updated: 30+ days ago
    Healthcare Operations Manager

    Healthcare Operations Manager

    DaVita, Inc.Eagle, CO, US
    Full-time
    Eagles Glen Plaza, East Stroudsburg,, Pennsylvania, 18301, United States of America.As a Healthcare Operations Manager (Facility Administrator) at DaVita, you'll be a part of a Team that values wor...Show moreLast updated: 10 days ago
    Operations Manager

    Operations Manager

    Direct RecruitersIL, US
    Full-time
    Our Client : a manufacturer of automated packaging equipment and machinery.Provides solutions for the food / bev.The Candidate : manufacturing background with both a business AND technical aptitude (wi...Show moreLast updated: 30+ days ago
    Development Operations Manager

    Development Operations Manager

    The Nature ConservancyVirginia
    Full-time
    Charlottesville, Virginia, USA.Charlottesville preferred or remote .The mission of The Nature Conservancy (TNC) is to conserve the lands and waters upon which all life depends.As a science-based or...Show moreLast updated: 30+ days ago
    OPERATIONS ASSISTANT MANAGER

    OPERATIONS ASSISTANT MANAGER

    Family DollarMeridian, Idaho
    Full-time
    Work where you love to shop! Dollar Tree is hiring in your neighborhood.Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules ...Show moreLast updated: 24 days ago