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LeadGood Day Farm • Black Jack, MO, United States
Lead

Lead

Good Day Farm • Black Jack, MO, United States
7 days ago
Job type
  • Full-time
Job description

This role is for our COOKIES location in Florrisant.

Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change.

Key Responsibilities :

Customer Service :

  • Ensure a positive and welcoming atmosphere for customers.
  • Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues.

Sales and Upselling :

  • Supervise and support budtenders in delivering effective sales strategies.
  • Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience. '

    • Team Management :

  • Assist in recruiting, training, and supervising a team of budtenders.
  • Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed.
  • Conduct regular performance reviews and provide constructive feedback.

    • Product Knowledge :

  • Stay informed about cannabis strains, products, and industry trends.
  • Train and educate staff on new products, usage methods, and customer preferences.

    • Inventory Oversight :

  • Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking.
  • Assist in implementing inventory control procedures to prevent discrepancies and product shortages.

    • Compliance :

  • Ensure adherence to local and state regulations governing the sale of cannabis.
  • Oversee age verification procedures and maintain compliance with all legal requirements.

    • Operational Efficiency :

  • Streamline operational processes to enhance efficiency and customer satisfaction.
  • Address and resolve any operational issues promptly.

    • Store Presentation :

  • Maintain a clean, organized, and visually appealing store environment.
  • Oversee merchandising efforts to highlight featured products and promotions.

    • Security :

  • Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff.
  • Investigate and address any security concerns or incidents.

    • Reporting and Analysis :

  • Generate and analyze sales reports, customer feedback, and other relevant data as requested.
  • Provide insights to dispensary management for continuous improvement.
  • High school diploma or equivalent; additional education or certifications in cannabis-related fields is a plus.
  • Strong customer service, leadership, and communication skills.
  • Previous experience in a retail leadership role, preferably in the cannabis industry.
  • Knowledge of cannabis products, strains, and industry regulations.
  • Physical Requirements : This position may involve standing for extended periods and other physical tasks related to overseeing a retail space.

    • Note : This job description is a general outline of responsibilities and qualifications and is subject to change based on the needs of the dispensary and applicable regulations

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    Lead • Black Jack, MO, United States

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