Help Desk Specialist

Locations : NSWC Corona, CA & NSWC Corona Detachment Fallbrook, CA; (Naval Surface Warfare Center - 1999 4th St, Norco, Ca 92860)

Clearance : Secret

Certifications : CompTIA Security + CE (

• must adhere to 8570.01M CWF Requirements - IAT Level II)

Requirements :

a high school degree, or a GED, and three (3) years of relevant experience in system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR

a bachelor's degree in a relevant field, OR

a master's degree in a relevant field.

Roles and Responsibilities :

Experience with Incident management, Problem management, Knowledge management.

Ability to follow established protocols and procedures and apply industry best practices.

Communicate clearly, both orally and in writing, in English.

Have comprehensive knowledge of, and experience with, government regulations, policies, procedures, and limitations.

Coordinate with the appropriate management levels, as required by applicable policies or procedures.

Have working knowledge of latest versions of office automation software and recognize potential enhancements or limitations of new software utilized within their area of expertise / tasking.

Experience providing scheduled and ad-hoc technical presentations to various audiences.

Experience in conducting training for IT applications.