Talent.com
Area Supervisor
Area SupervisorRoss Stores • Sylmar, CA, US
Area Supervisor

Area Supervisor

Ross Stores • Sylmar, CA, US
30+ days ago
Job type
  • Full-time
Job description

Area Supervisor

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to diversity, equality & inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the store leadership who is responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the manager on duty. Area supervisors are responsible for opening and closing the store, supervising associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area supervisors are also responsible for executing and supervising company operational processes as needed.

Essential Functions

Maintaining safe & secure environments :

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to store leadership.
  • Responsible for security of building including entrance / exit control (associate entry / egress, receiving door, daily trash removal, etc.), electronic article surveillance (EAS) devices daily function check, cash office security, armored carrier pick-ups and register area.
  • Removes clutter and ensures safe, clear egress to emergency exits.
  • Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
  • Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.
  • Customer service :

  • Treats all customers, associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
  • Personal and store brand :

  • Represents and supports the company brand at all times.
  • Maintains a professional appearance, in accordance with company dress code. Ensures all associates adhere to the company dress code at all times.
  • Keeps all areas of the store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
  • General merchandising :

  • Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice.
  • Responsible for receiving merchandise truck when needed.
  • Processes all merchandise with a sense of urgency.
  • Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
  • Responsible for cleanliness and organization of all stockrooms.
  • Helps deliver and place merchandise on sales floor when all merchandise is processed.
  • Responsible for ensuring any back-stock is secured and processed to company policy.
  • Responsible for merchandising of department including the back stock.
  • Responsible for the reduction of loss due to damage.
  • Ensures compliance to the monthly presentation guidelines in assigned area.
  • Responsible for floor moves and signing including promotional signing as needed.
  • Responsible for re-wraps as needed.
  • Loss prevention :

  • Understands and complies with the loss prevention awareness program and is responsible for store loss prevention which includes maintaining a large customer service presence on the sales floor, customer and associate engagement and heightened loss prevention awareness.
  • As a representative of ross leadership, demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Ensures public view monitor (PVM) system is maintained properly.
  • Conducts "code" package inspections.
  • Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
  • Front end supervision and operations :

  • Executes all company best practices and maximizes productivity by minimizing steps and extra touches when working. Ensures associates are executing to company standards at the front end.
  • Maintains pace, energy and "presence" at the front end, managing the line to expedite; customers wait time
  • Trains and coach associates on cash registers, shortage control policies and other front end procedures. To meet friendly and productivity standards.
  • Controls retail associates' break schedule for backups, lunches and breaks.
  • Ensures all equipment is working properly.
  • Maintains proper supplies and recovery for the front end area.
  • Ensures go backs are expedited, properly scanned, security tagged and ticketed.
  • Teaches all associates the "scan and bag" best practice.
  • Ensures salability of merchandise on the front end, aisle tables, men's / women's 4-way features, and specialty racks.
  • Fitting rooms :

  • Responsible for the maintenance and cleanliness of the fitting rooms.
  • Ensures all fitting room garment tags are audited and accounted for to company policy.
  • Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
  • Administrative duties as assigned by store manager :

  • Ensures cash pulls and bank deposits are conducted to company policy.
  • Responsible for front end control when needed. Understands and adheres to the policies and procedures that refer to refund approval, associate purchase approval, securing tills and cash in safe, register paid outs / ins, void approval, register media and break schedules.
  • Responsible for payroll administration including daily punch edits, associate scheduling compliance, sunday payroll transmission and payroll reporting as needed.
  • Other duties as assigned by store manager.
  • Competencies

  • Manages work processes
  • Business acumen
  • Plans, aligns & prioritizes
  • Builds talent
  • Collaborates
  • Leading by example
  • Communicates effectively
  • Ensures accountability & execution
  • Qualifications and special skills required :

  • Excellent verbal communication skills.
  • Fluency in english.
  • Prior customer service and supervisory experience preferred.
  • Familiarity with point-of-sale equipment and applications.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Ability to work evenings and weekends.
  • Physical requirements / ada :

    Ability to use all store equipment, including pdts, registers and pc as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb

    Create a job alert for this search

    Area Supervisor • Sylmar, CA, US

    Related jobs
    Processing Supervisor (2nd Shift)

    Processing Supervisor (2nd Shift)

    Howmet • Torrance, CA, United States
    Full-time
    Remote Work Schedule Availability?.This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items....Show more
    Last updated: 15 days ago • Promoted
    Supervisor

    Supervisor

    SP Plus • Los Angeles, CA, US
    Full-time
    SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines,...Show more
    Last updated: 30+ days ago • Promoted
    Floor Supervisor (Store 194 Mission Hills, CA)

    Floor Supervisor (Store 194 Mission Hills, CA)

    ACE Hardware • Mission Hills, CA, United States
    Full-time
    Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United S...Show more
    Last updated: 4 hours ago • Promoted • New!
    Bakery Supervisor

    Bakery Supervisor

    Gecko Hospitality • Burbank, California, United States
    Full-time
    Quick Apply
    Our mission is to rise every day to better the lives of those we call family – our team, our guests, and our communities. Enjoy a career enriched with opportunities where you can grow in a fun, fast...Show more
    Last updated: 30+ days ago
    Shift Supervisor Trainee

    Shift Supervisor Trainee

    CVS Health • Burbank, CA, US
    Full-time +1
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show more
    Last updated: 30+ days ago • Promoted
    Area Supervisor

    Area Supervisor

    Ross Stores • Inglewood, CA, US
    Full-time
    Our values start with our people, join a team that values you!.Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth...Show more
    Last updated: 30+ days ago • Promoted
    Studio Supervisor

    Studio Supervisor

    StretchLab - Granada Hills • San Fernando Valley, CA, US
    Part-time
    The StretchLab Studio Supervisor is a key role responsible for overseeing the daily operations of the studio and driving sales to meet and exceed set targets. This individual will lead a team of sal...Show more
    Last updated: 30+ days ago • Promoted
    Area Service Manager

    Area Service Manager

    Steris • Los Angeles, CA, US
    Full-time
    Drives a Customer First culture within a full-service district with ability to grow and retain business, talent and financial outcomes. Responsible for the growth and profitability of the district b...Show more
    Last updated: 22 days ago • Promoted
    Branch Manager

    Branch Manager

    PNC Bank • Green Valley, California, USA
    Full-time +1
    At PNC our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers. We work together each day t...Show more
    Last updated: 18 days ago • Promoted
    Shift Manager

    Shift Manager

    TradeJobsWorkforce • 91331 Los Angeles, CA, US
    Full-time
    We are looking for seasoned Shift Supervisor / Assistant Manager candidates who can bring their previous experience and add value to our growing brand. As we are a growing start-up company, there will...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor

    Supervisor

    Astrid & Miyu • Los Angeles, California, US
    Full-time
    Quick Apply
    We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.We started our journey back in 2012 when our founder, Connie, saw an opportunity to bring someth...Show more
    Last updated: 30+ days ago
    Area Supervisor

    Area Supervisor

    Los Angeles Staffing • Los Angeles, CA, US
    Full-time
    Join Ross : A Leading Off-Price Retail Chain.Our values start with our people.Join a team that values you at Ross, our leading off-price retail chain with over 2,200 stores, and a strong track recor...Show more
    Last updated: 23 days ago • Promoted
    Landscape Lead

    Landscape Lead

    La Posada Career • Green Valley, California, USA
    Full-time
    Are you looking for a way to advance your career Are you motivated by making a difference in the lives of the people you serve Do you value quality relationships excellent customer service and inte...Show more
    Last updated: 12 days ago • Promoted
    Area Manager, SSD, SSD Field - Fixed (L5)

    Area Manager, SSD, SSD Field - Fixed (L5)

    Amazon • Gardena, CA, US
    Full-time
    Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated, customer-focused individuals who want to join our team.In this ...Show more
    Last updated: 30+ days ago • Promoted
    Area Installation Specialist - San Fernando Valley, CA

    Area Installation Specialist - San Fernando Valley, CA

    Home Depot • San Fernando, CA, United States
    Full-time
    The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-exi...Show more
    Last updated: 17 days ago • Promoted
    Floor Supervisor (Store 194 Mission Hills, CA)

    Floor Supervisor (Store 194 Mission Hills, CA)

    Ace Hardware • Mission Hills, CA, United States
    Full-time
    Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United S...Show more
    Last updated: 4 days ago • Promoted