Auto Collections SupervisorFH Cann & Associates • North Andover, Massachusetts, USA

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Auto Collections Supervisor

FH Cann & Associates • North Andover, Massachusetts, USA

29 days ago

Job type

Full-time

Job description

Role Summary

The Auto Collection Supervisor is responsible for overseeing the daily operations of the Asset Recovery team. This role ensures compliance with federal and state regulations meets performance goals and drives continuous improvement in recovery processes. Key responsibilities include coaching team members monitoring productivity resolving escalated issues and collaborating with management on strategic initiatives.

Up to $1000 Sign on Bonus for On-site workers

Essential Functions

Supervise and support Asset Recovery Representatives in meeting department objectives.

Monitor team performance metrics and ensure adherence to policies and compliance standards.

Provide training coaching and constructive feedback to team members.

Handle escalated customer accounts and complex recovery situations.

Collaborate with management to develop strategies for improving recovery rates.

Maintain accurate reporting on team performance and recovery activities.

Ensure deadlines and goals are met according to department standards.

Train team leads on division-specific processes and nuances.

Monitor collectors productivity time management and adherence to schedules.

Perform administrative duties as assigned by management.

Coordinate with other Collections Supervisors to ensure consistency and efficiency.

Publish performance updates regularly both in-office and electronically.

Monitor Customer Solutions for client needs and engage with clients on performance quality and compliance expectations.

Work extended hours as needed to meet client goals and company objectives.

Competencies

Strong leadership and team management skills.

Excellent communication and negotiation abilities.

Ability to analyze data and make informed decisions.

Highly organized results-driven and adaptable in a fast-paced environment.

Professionalism in handling sensitive and challenging situations.

Required Experience :

Manager

Key Skills

Mechanic Experience,Brake Repair,Suspension Experience,Mechanical Knowledge,Alignment,Auto Body Repair,Automotive Diagnostics,Automotive Repair,Shocks & Struts,Mentoring,Stocking,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Collection Supervisor • North Andover, Massachusetts, USA

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