Service Desk TechnicianYale University • New York, NY, United States
Service Desk Technician
Yale University • New York, NY, United States
6 days ago
Job type
- Full-time
Job descriptionBachelor's degree in Computer Science or equivalent work experience Experience with Service Desk ITSM software Ability to give extensive phone and able to handle high volume of calls Well organized and detail oriented to handle complex tasks and assignments Excellent MS 365 skills - Outlook, Teams, OneDrive, Word, Excel and PowerPoint. Excellent Windows Operating System skills Good basic printer skills Strong Windows Operating System troubleshooting knowledge
Job Title : SERVICE DESK TECHNICIAN ( Only W2 Consultants)
Location : Long Island city, NY
Duration : Long Term
Responsibilities :
- Address Service Desk phone and email requests, generating, resolving and routing service requests accordingly.
- Perform PC and printer troubleshooting to determine true nature of problem.
- Successfully interpret and capture information for classifying requests.
- Properly route requests requiring additional approval.
- Configure, rollout and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
- Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary.
- Works with Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from clients.
- Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
- Lifting and transporting computer equipment (i.e. desktop, laptops, and printers).
Required Skills :
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Service Desk Technician • New York, NY, United States
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