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Director - Product Integrity

Director - Product Integrity

MichaelsIrving, Irving 3939 West John Carpenter Freeway
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Support Center - IrvingThe Director - Product Integrity is responsible for ensuring the quality of products across brands, product creation, and operational functions. They will do this by developing and implementing processes, and executing a cost-effective, category-specific quality strategy that supports Michaels merchandising objectives while minimizing safety, regulatory and supply chain risks.

Major Activities

Quality Assurance & Product Testing

  • Leverage processes and technology to reduce waste, cost, and time in order to maximize revenue through optimizing efficiencies, resulting in better experiences for our customers
  • Partner with appropriate Business Leaders to ensure preparedness, understanding, and adoption of new global quality assurance processes and tools
  • Indirectly lead and influence internal partners and testing labs on the development of appropriate and cost-efficient test protocol
  • Create and manage test strategies with suppliers and labs.
  • Approve test groupings and corrective action plans in Michaels Product Compliance System
  • Analyze test results and create resolutions to the issues
  • Monitor compliance reports and manage vendors to assure that all products are tested as required
  • Train Michaels Team Members, agents, and vendors regarding product standards, quality and / or compliance-related subjects

Cross Functional Partnerships

  • Collaborate with a global team to set quality strategy roadmap, goals, metrics, and objectives
  • Drive improvements in the capability of the manufacturing process, leading to overall defects and reduce rework across all manufacturing locations
  • Collaborate with internal and external partners to develop, document and apply appropriate product standards and proactively assures quality, safety and compliance
  • Perform risk assessments on new products / programs and ensure they meet guideline

    • Product Inspection

  • Manage product inspection plans; select items for inspection
  • Review failed and “Pass & Hold” inspection reports; coordinate and communicates disposition

    • Issue Resolution

  • Collaborate with internal partners (e.g. Legal and Loss Prevention) to investigate quality, safety, compliance or other product issues; assess associated risks, determines root cause(s) and formulates an appropriate response

    • Packaging Approval

  • Review and approve product packaging for appropriate warnings and regulatory compliance

    • Product Designation

  • Review new products to determine product designations, testing and compliance requirements, and enter into appropriate systems

    • Travel

  • Travel internationally to train, or work with agents, labs, inspection contractors and vendors / factories

    • Team Leadership

  • Clearly communicate expectations to ensure the team has the tools needed to deliver successful results
  • Drive succession planning and talent development at all levels of the Sourcing organization
  • Promote strong fiscal and ethical standards throughout the organization

    • Other duties as assigned

    Minimum Education

  • Bachelor’s degree or equivalent experience

    • Minimum Type of Experience the Job Requires

  • 10+ years industry experience; minimum of 2 years in retail quality management
  • Experience with consumer product testing, quality assurance and / or regulatory compliance

    • Other

  • International travel is required; Limited domestic travel

    • Preferred Type of Experience the Job Requires

  • Private Brand, product development and / or direct import experience is highly desirable

    • Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

    At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit

    At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .

    Michaels is an Equal Opportunity Employer. We are here for all Team Members and all c ustomers to create, innovate and be better together.

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    Director Product • Irving, Irving 3939 West John Carpenter Freeway