Partner Success Sales Associate II

Partner Success Specialist

We are seeking a proactive and detail-oriented Partner Success Specialist to serve as a key liaison between our Outside Sales Representatives (OSRs) and partner accounts. This role will be the primary point of contact for our Partner Account and will be critical in driving customer satisfaction, operational efficiency, and sales growth by managing partner accounts, activities, facilitating internal processes, and deepening customer relationships.

Job Duties :

• Account Management & Sales Support : Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business. Prepare and manage quotes, proposals, and business reviews to support the sales process. Conduct customer research to identify opportunities for deeper engagement and account growth.
• Sales Operational Excellence : Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives. Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution. Analyze sales data to identify trends, opportunities, and areas for improvement.
• Customer Success & Retention : Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention. Adapt day-to-day activities to meet the unique needs of customers.
• Team Collaboration & Coordination : Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience. Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction. Assist with scheduling and coordinating partner meetings with outside sales representatives.

You Must Have :

We Value :

What's In It For You :

Resideo is a global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.