Program Coordinator (Customer service / Public affairs)

Strategic Staffing Solutions is currently looking for a Program Analyst for a contract opportunity with one of its clients!

Job Title : Program Analyst (Customer Affairs)

Role Type : W2 only

Duration : 12 months with the possibility to extend.

Location : Topeka, KS- 100% onsite, Monday to Friday

Schedule

40 hours a week—must be flexible. Might have to work some weekends or evenings. The schedule may change weekly.

Travel

There will be some travel to various events in Missouri and Kansas locations. MUST have a valid driver license. A company vehicle will be provided when traveling to events.

Job Description :

This position plays a critical role in ensuring positive and productive relationships with the state commissions, assistance agencies, and community organization leaders. The Customer Affairs Program Analyst helps drive the positive customer experience through outward-facing community and customer engagement and through the relentless pursuit of customer-focused solutions.

The analyst is responsible for program management of several customer-impacting programs which include but are not limited to : Critical Needs Program and the Rehousing Program. Management of these programs requires timely and accurate execution in reporting, tracking, promotion, and communication to ensure successful messaging and outcomes with each program.

Duties and Responsibilities :

Responsibility 1 :

• Manage multiple department programs competently and accurately : Critical Needs Program and Rehousing Program
• Approximately 50% of time spent on average over a one year period
• Oversee and manage the daily workflow of multiple programs, which include tracking and processing paperwork and applications associated with the programs, including CCB updates, customer communication, initiating field activity, records management, and reporting (55%)
• Help develop messaging and drive education and participation in the programs from both an external and internal strategic approach (25%)
• Provide reporting and track activities of programs on monthly, quarterly and annual basis (20%)

Responsibility 2 :

Skills, Knowledge and Abilities

Education and Experience Requirements

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