Call Center Agent (Austin)

Job Title : Remote Call Center Agent

Hourly Pay : $3,500 $3,800

Summary :

Were seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit.

Job Responsibilities :

• Make outbound calls to follow up with customers, confirm appointments, or check satisfaction
• Assist callers with basic billing questions and guide them through online portals or payment systems
• Accurately record call details in internal systems
• Send follow-up emails with confirmations or reminders based on call outcomes
• Occasionally support inbound calls during high-volume periods
• Stay up-to-date on tools and procedures through regular team communication

Qualifications :

Perks & Benefits :