Inbound Customer Service Agent-Bodewell (Remote)

Inbound Customer Service Agent-Bodewell (Remote)

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities : we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote. Opportunities are available for candidates residing within these states : Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina. The work shift will be 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7 : 00 AM to 5 : 30 PM (CST), (Wednesday & Weekends off).

Benefits & Perks :

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

How You'll Create Possibilities : As an Inbound Customer Service Agent with ASI / GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

Shift : 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7 : 00 AM to 5 : 30 PM (CST), (Wednesday & Weekends off).

We offer a base rate of $15.00 / hour + incentives based on your quality scores - paid weekly.

9-week full-time training : The training schedule will be M-F 8AM-4 : 30PM (CST) and will only be during the training period of 02 / 02-03 / 06. After 03 / 06 all hires will be required to transition to the schedule they were hired into 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7 : 00 AM to 5 : 30 PM (CST), (Wednesday & Weekends off).

Commitment to all training days is mandatory; no absences are permitted during this period.

Post-training schedule : 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7 : 00 AM to 5 : 30 PM (CST), (Wednesday & Weekends off).

This role is required to participate in a shift bid twice a year to change schedules during our business hours of 7am-7pm CST. You must be available to work any shift between our business hours.

After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to :

What You'll Bring to Our Team :

Requirements for Remote Work Environment :

Our Culture :

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that : Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an email to ask.recruiting@geapp