Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Circle Pines, MN, US
Associate Team Leader

Associate Team Leader

H&R Block • Circle Pines, MN, US
29 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job

    #22604

    Create a job alert for this search

    Associate Team Leader • Circle Pines, MN, US

    Related jobs
    Finance Leadership Development Program Associate

    Finance Leadership Development Program Associate

    Polaris Industries Inc • Wyoming, MN, United States
    Full-time +1
    We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible p...Show more
    Last updated: 27 days ago • Promoted
    Retail Makery Associate

    Retail Makery Associate

    Buff City Soap • Forest Lake, MN, USA
    Full-time
    Quick Apply
    Are you looking for a high energy job where you can share ideas and recommendations with your teammates and clientele? Where your hard work is rewarded with bonus and growth opportunities? Then Buf...Show more
    Last updated: 30+ days ago
    Activities / Life Enrichment Director - Senior Living Community

    Activities / Life Enrichment Director - Senior Living Community

    Suite Living Senior Care • Forest Lake, MN, USA
    Full-time
    Quick Apply
    POSITION : LIFE ENRICHMENT / ACTIVITIES DIRECTOR.FT Days (8 hour shift, Monday-Friday).We offer Blue Cross Blue Shield Medical plans, PTO, 401k with up to 3% match. Suite Living Senior Care is seeking ...Show more
    Last updated: 24 days ago
    Licensed Superstar Manager Wanted - Join the Sport Clips Dream Team!

    Licensed Superstar Manager Wanted - Join the Sport Clips Dream Team!

    NBG Sport Clips • Forest Lake, MN, United States
    Full-time
    Superstar Manager Wanted - Join the Sport Clips Dream Team!.Pay $81,000 - $105,500 Per Year.At Sport Clips, we're not just about haircuts. we're all about the ultimate grooming experience for guys....Show more
    Last updated: 30+ days ago • Promoted
    3rd Shift Team Member

    3rd Shift Team Member

    Chick-fil-A • Farmington, MN, United States
    Full-time
    Benefits Entry pay varies with availability Every employee earns a 10¢ / hr raise every other month, and will continue to earn those raises until the cap of $17. Performance evaluations 2x a year of...Show more
    Last updated: 5 days ago • Promoted
    AP Team Lead

    AP Team Lead

    Walmart • Forest Lake, MN, United States
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show more
    Last updated: 4 days ago • Promoted
    Outside Yard Team Member

    Outside Yard Team Member

    Menards • Cottage Grove, MN, US
    Part-time
    Part - Time Outside Yard & Receiving.Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!.Start building an exciting and rewarding career in retail with a growing company as a...Show more
    Last updated: 1 day ago • Promoted
    DSP Team Lead

    DSP Team Lead

    Accord • Saint Paul, MN, US
    Full-time
    Quick Apply
    At Accord, we believe in creating communities where all people feel included and empowered, regardless of the challenges they face. We are on a mission to help people live their greatest lives.We ma...Show more
    Last updated: 19 days ago
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Dynata • Forest Lake, MN, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show more
    Last updated: 25 days ago • Promoted
    Shift Lead

    Shift Lead

    Minnesota Staffing • Rosemount, MN, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 2 days ago • Promoted
    Shift Leader

    Shift Leader

    Potbelly Corporate • Saint Paul, MN, US
    Part-time
    Quick Apply
    Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a wa...Show more
    Last updated: 30+ days ago
    Opening Shift Leader

    Opening Shift Leader

    Palm Beach Tan • Saint Paul, MN, US
    Full-time
    Job Opportunity At Palm Beach Tan.Are you a morning person who is passionate about helping people look and feel their best? Do you have a talent for sales and an eye for skincare? Palm Beach Tan is...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Taco Bell • Hastings, MN, US
    Part-time
    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a peop...Show more
    Last updated: 30+ days ago
    Shopper Team Member

    Shopper Team Member

    Amazon • Chisago City, MN
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 26 days ago • Promoted
    Value Stream Supervisor - 3rd Shift

    Value Stream Supervisor - 3rd Shift

    Renewal by Andersen • Cottage Grove, MN, United States
    Full-time
    Maintain high level of visibility with associates.Use hands-on approach to communicate daily and involve associates in problem solving. Promote safety and ensure a safe work environment and safe ass...Show more
    Last updated: 9 days ago • Promoted
    Traveling Commodities Team Member

    Traveling Commodities Team Member

    Van Meter • Cottage Grove, MN, United States
    Full-time
    The Traveling Commodities Team Member plays a crucial role in supporting our purpose of being our customers' competitive advantage by responding to customer orders efficiently and accurately.The Tr...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Team Member-FOREST LAKE-W433

    Team Member-FOREST LAKE-W433

    Wendy's • Forest Lake, MN, United States
    Full-time +1
    As a Crew Member at Wendy’s, you’re part of the family from Day 1.Wendy's is a fast-paced, high-energy environment where everyone on the team works hard and works together to satisfy our customers....Show more
    Last updated: 30+ days ago
    Cash Processing Associate

    Cash Processing Associate

    Treasure Island Resort & Casino • Cottage Grove, MN, United States
    Full-time
    ESSENTIAL DUTIES AND RESPONSIBILITIES.Collect cash from gaming and non-gaming machines following departmental policies and Minimum Internal Control Standards (MICS). Utilize counter / sorter equipment...Show more
    Last updated: 4 days ago • Promoted