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Logistics manager

Logistics manager

ForestownIrvine, CA, US
27 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Customer Service and Communication

  • Act as the primary liaison between customers and the sales team, ensuring prompt and professional responses to inquiries and needs.
  • Address customer complaints and suggestions proactively, implementing solutions to enhance service quality continuously.
  • Foster strong customer relationships through regular communication, gathering feedback to support business growth and improvement.

Logistics Coordination and Management

  • Manage the end-to-end logistics of pesticide shipments from China to the U.S., ensuring seamless transportation and delivery.
  • Coordinate with customs, freight forwarders, and regulatory agencies to facilitate compliant and timely clearance of goods.
  • Oversee cargo pick-up, arranging transportation and warehousing to ensure efficient extraction from ports or storage facilities.
  • Plan and monitor inland U.S. transportation, selecting optimal modes (e.g., truck, rail) and routes for safe, cost-effective delivery.
  • Track shipment progress in real-time, providing updates to customers and resolving transit issues to maintain satisfaction.

    • Administrative Support and Management

  • Assist with daily office operations, including document management, meeting coordination, and procurement of supplies.
  • Maintain and organize customer databases, ensuring data accuracy and accessibility.
  • Support ad-hoc tasks related to customer service and office administration as assigned.

    • Job Requirements

  • Experience : 5+ years in import / export operations, with expertise in customer service, logistics, customs clearance, and transportation.
  • Industry Knowledge : Prior experience in the pesticide sector is a plus.
  • Administrative Skills : Proficiency in office management and the ability to handle administrative tasks independently.
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