Customer Service Representative - Denver, CO

PositionSummary

Managessales campaigns with the intent of either scheduling appointments for sales toimprove sales productivity or by gaining business via direct quote / follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

1.Placeoutbound calls with the prime purpose of scheduling appointments for sales withnew or existing customers, notifying sales of committed appointment times andthen following up with a courtesy call to determine customersatisfaction / needs.

2.Provides quotes or completes the sale, if campaign appropriate to directlygain new business.

3.Probes and identifies problematic situations / opportunities that could protector yield new business for MTG and communicates the information to theappropriate function for follow up.

4.Restocks store merchandise as needed. Arranges stock on shelves or racks insales area and keeps merchandise in order. Marks or tickets merchandise.

5.Manages requests for products, price and technical information.

6.Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.

7.Maintains showroom cleanliness by procedures set forth by management.

8.Identifies sources of leads and manages the pre-qualification process incollaboration with sales and corporate marketing.

9.Tracks result of outbound campaign efforts.

10.Backs up inbound customer service, as needed.

11.Comply with all DOT and OSHA regulations.

12.Ensure all safety rules are strictly observed.

13.Perform other projects and duties as assigned.

Qualifications

• HighSchool Graduate with diploma and / or prior experience in outbound calling / insidesales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose ofexplaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, usingwhole numbers, common fractions, and decimals.
• Ability to learn MTG's business / product types / organization / transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel,Outlook E-mail).

Physical Demands :

Stationary Position - Frequently

Move / Traverse - Frequently

Stationary Position / Seated - Occasionally

Transport / Lifting - Occasionally

Transport / Carrying - Occasionally

Exerting Force / Pushing - Occasionally

Exerting Force / Pulling - Occasionally

Ascend / Descend - NA

Balancing - NA

Position Self / Stooping - Occasionally

Position Self / Kneeling - Occasionally

Position Self / Crouching - NA

Position Self / Crawling - NA

Reaching - Frequently

Handling - Frequently

Grasping- NA

Feeling - NA

Communicate / Talking - Constantly

Communicate / Hearing - Constantly

Repetitive Motions- Occasionally

Coordination -Frequently

Pay Rate : $25-$30 per hour DOE.

Matheson is an Equal Opportunity Employer that complies with the laws andregulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AA M / F / VET / Disability