Supervisor of Internal Technicians - PA market

Supervisor Of Internal Technicians

The Supervisor of Internal Technicians is responsible for the inspection and maintenance of stores in assigned area. Responsible for efficient utilization of human resources and equipment to meet agreed customer service demands. Identifies areas for service level of cost improvement changes. Shares best practices across Internal Tech leadership team to ensure application across all teams.

Principal Duties :

• Manage and lead team of approximately 12-14 associates to complete agreed store services within cost and service level agreement (SLA) parameters. Structures development opportunity for staff associates
• Manage and is responsible to ensure the proper safety and maintenance of a fleet of vehicles and heavy equipment including vans, power washing truck, bucket truck and line striping equipment.
• Inspect all stores assigned to ensure that corporate standards are met for building, painting, landscaping, lot, equipment, plumbing, electric and lighting. Ensure off-standard conditions are properly rectified.
• Foster and maintain a positive relationship with store operations in assigned area.
• Work with Vendor Managers to assess stores' needs and make recommendations for repair and replacement to site, building and equipment.
• Serve as Project Manager for large site projects coordinating, scheduling, collaborating and providing cross functional oversight for store operations, internal and external vendors during repair, construction or installation projects. Communicate status to all impacted persons and departments. Make decisions that have a large financial impact.
• Maintain and manage all inventory repair and maintenance items stocked in tech vans and warehouses needed to support assigned stores.
• Make recommendations for store improvements and closings by performing site and building inspections and providing estimates on potential repair costs.
• Serve as a Facilities liaison between Real Estate, Legal and Marketing.
• Manage the preparation and coordination of stores for openings, closings and project work to inspect contractor work and asset movement.
• Maintain and submit all necessary administrative requirements as determined by the Internal Tech Manager in an orderly and timely manner to include invoicing, inventory and payroll documents.
• Responsible for responding to emergency calls. Provide on-site support when necessary to resolve issues.
• Lead completion of demand work orders with prescribed SLAs, productivity and efficiency. Manage completion of preventative maintenance programs to standard and within budget.
• Identify opportunities for process or service improvements that support company strategic objectives.
• Identify and communicate service integration opportunities that favorably impact service quality, service level, or cost.
• Identify, develop, and implement process improvements related to store repair and maintenance activities.
• Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

Essential Functions :

Requirements :