Optimization Manager

Optimization Manager

We are looking for an experienced Optimization Manager to join our Performance Optimization team. The role of an Optimization Manager (OM) is ideal for those who excel at managing the full funnel payments to create business impact, uncover growth opportunities, and optimize payments & fraud rate at scale.

As an OM, you will be a key contributor in delivering our optimization strategies and value add to our customers. You will partner with Commercial, Professional Services, and Product teams to develop data-driven insights, self-service analytics, and scalable automation solutions. You will also engage directly with key customers to enhance payment performance across risk, authentication, tokenization and authorization rates, driving higher approval rates, lower fraud, and cost efficiencies through optimization. Additionally, you will help upsell Adyen's optimization products (e.g., Protect, Uplift) by acting as a bridge between customers, commercial and product teams, translating actionable data insights into value propositions that highlight Adyen's capabilities.

The ideal candidate has a strong background in payments optimization strategies and cross-functional collaboration with the ability to translate complex findings into actionable recommendations.

What you'll do

• Partner with commercial teams : Showcase Adyen's value proposition and drive adoption within commercial environments and merchant facing communications.
• Leverage data-driven insights : In collaboration with Data Analysts to inform merchant conversations.
• Lead discussions : Hold expertise on leading discussions at a high level with existing and prospective customers, equipping commercial teams with tools and training to enhance their merchant engagements.
• Act as a payment optimization expert : Able to offer both internal guidance and direct merchant-facing support.
• Deploy sophisticated optimization playbooks : Analyze across Adyen's customer portfolio using existing tools.
• Upselling Adyen's Products : Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers and product teams, ensuring that key customers maximize their performance potential.
• Drive insights-led optimization strategies : Leverage data-driven insights and advanced analytical tools to identify opportunities for performance improvement and risk mitigation across our merchant portfolio.
• Deliver scalable analytical solutions : Build and maintain analytical frameworks, dashboards, or tools that can be used across teams. Confidently manage and interpret large data sets to generate actionable insights that deliver value to both internal stakeholders and merchants.
• Lead with autonomy and global perspective : Operate independently with a strategic, global view providing consultative guidance to high-value customers and collaborating closely with cross-functional teams.
• Develop subject matter expertise : Grow into a specialist role within a core area of payment optimization (e.g. risk reduction, conversion uplift, cost efficiency), becoming a go-to expert for both internal teams and external clients.

Who you are

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.