Credit and Collection Specialist

Credit And Collection Specialist

First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Credit And Collection Specialist. If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply! Under supervision of the departmental manager / supervisor; responsible for providing professional services and courtesies while resolving current / past due accounts and assisting customers with their credit.

This position requires employees to work on-site.

Essential Duties And Responsibilities :

• Utilize various Bank and online resources to research and establish customer contact while attempting to aid in loss mitigation process.
• Investigate and review disputes, respond and submit Automated Credit Dispute Verification (ACDV), submit Automated Universal Data (AUD) forms to update consumers file, and compose letters.
• Code loans according to Metro 2 guidelines, file claims on Public Access to Court Electronic Records (PACER), complete reaffirmations, online tracking sheets, and contact legal advisors and End of Month Reports (EOM).
• Code loans according to Metro 2 guidelines, prepare charge-off sheets and EOM.
• Investigate, receive electronic daily reports, update accounts on ChexSystems, and manage multiple accounts for delinquency and collection efforts.
• Setup payments online, assist customers, research history, compose letters, and submit end of month reports.
• Review Trans Union, Experian and Equifax month-end error reports and make corrections according to the Metro 2 guidelines.
• Process daily recoveries, compose letters and end of month reports, review monthly recoveries for non-payments, review and update attorneys weekly reports.
• Email / Fax documentation when requested. Research and TLO for updated employment, addresses etc.
• Code loans according to Metro 2 guidelines, prepare attorney packets, notify insurance companies, update tax records, prepare online tracking sheet, and update excel.
• Code loans according to Metro 2 guidelines. Prepare online tracking sheets, repo order, collateral perfection, SPI claims and composing letters.
• Access delinquent tax notices online, check sale dates, payments or cases pulled down. Complete and mail redemption request.
• Ensure prompt contact is made for non-payments and are in accordance with established procedures. Provide quality customer service by thoroughly investigating loss amount prior to customer contact.
• Advise customers on all available payment options and work to establish a payment plan that is agreeable to all parties. If an agreement cannot be reached, then review with the customer on what steps are available for collection of overdue debt.
• Maintain and update customers file by documenting times and dates of contact, and any information shared with the customer about the NSF / debt.
• Adhere to strict confidentiality to maintain customer confidence and protection of bank operations.
• Able to operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software, access Chapter 13 Network, PACER and TLO.
• Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location and a willingness to extend working hours when necessary.

Additional duties may be assigned by management.

Supervisory Responsibilities : This position has no supervisory responsibilities.

Soft Skills : Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service.

Physical Demands : The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone, working on a computer, sitting and / or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.