Surveillance Operations Team Lead

Job Description

Job Description

Overnight Operations Team Leader

Summary :

Lead, coach and train surveillance operations employees while assisting in the overall success of the department. Provide initial on-boarding and skills training as well as reinforcement training. Communicate updated protocols, work best practices and departmental updates to employees. Coach and motivate team members and assess performance. Provide customer support and assistance to management, including peer coaching, ensure proper workplace protocols, and apprise management on team performance.

This is a full-time position. Hours of work and scheduled days are subject to the needs of the business. Hours beyond normal business hours will be required to fulfill the duties associated with this role. The capacity to support random shifts to accommodate all employees in a 24x7 environment is required.

Requirements :

Minimum 2 years experience in team lead, staff supervision preferably in contact center / customer service industry.

Prefer Pro-Vigil or SA Level 3 dispatch / monitoring experience and familiarity with company policies.

Outstanding organizational and leadership skills.

Clear, professional-level communications skills with the ability to communicate at all levels.

Prefer Bachelor’s or Associate's degree.

Strong office software such as Google suite, Microsoft (Excel, Word, Outlook, etc.), email.