Supervisor, Hotel Front Desk-Ex

Supervisor, Hotel Front Desk-Ex

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

Job Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key. Set up accurate accounts for each guest according to their requirements. Enter FastTrack Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify / adjust billing. Compile and review daily reports / logs / contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.

Essential Duties and Responsibilities

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Perform other reasonable job duties as requested by Supervisors.

Education and Experience

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : At least 1 year of supervisory experience.

License or Certification : None

Physical Requirements & Working Conditions

Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market : Washington DC