Customer Account Manager, Digital Sales Executive | IFS Cloud

Customer Account Manager, Digital Sales Executive | IFS Cloud

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Digital Sales Executive (DSE) is responsible for sales and customer relationships including ensuring the timely and successful renewal of contracts for the assigned territory. The DSE will work closely with Regional Renewals lead, Install Base Sales and other key stakeholders in the region.

Responsibilities

• Ensure the timely and successful renewal of software contracts to deliver your monthly, quarterly and annual targets.
• Identify and qualify potential customers opportunities through various methods, including email campaigns, one to one customer conversations and leveraging social media platforms.
• Proactively engage with customers to address concerns, answer questions and provide quotations and renewal motivations.
• Negotiate renewal agreements, including uplifts, up-sell and contract alignment with the current usage requirements.
• Collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights.
• Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
• Seek out and execute on upsell opportunities including co-termination and multi-year Renewals
• Maintain and update CRM records to summarize all customer contacts and opportunities. Ensure the integrity of customer information is developed and maintained to a required standard in all systems
• Collaborate with legal and finance teams to ensure compliance with contract terms and financial objectives.
• Able to support and work effectively with a minimum of 40-60 customers.
• Adhere to all internal sales processes and approvals.
• Preparation of paperwork such as subscription renewal order forms to be sent to customer ahead of their subscription anniversary to obtain necessary renewal paperwork (signed order forms and PO's).

What We're Offering

Qualifications

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer