A company is looking for an IT Support Specialist to provide technical support to internal employees and external clients. Key Responsibilities Triage, prioritize, and resolve incoming IT support requests with a focus on customer satisfaction Provide primary IT support for standard endpoints (macOS & Windows) and manage SaaS environments Install, configure, and troubleshoot computer hardware and software, managing user accounts and access rights Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 4+ years of experience in IT support or a related role Proficiency in Windows and Mac operating systems, and Microsoft 365 applications Relevant certifications in IT support or networking are advantageous Salesforce CRM experience is strongly desired
It Support Specialist • Honolulu, Hawaii, United States