Territory Manager, Field Partner Management

Stratus Field Partner Manager

There's never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary : Responsible for the overall relationship between the Field Partners and the Enterprise. This position is responsible for all aspects of the Field Partner relationship, including performance training and coaching, negotiating, compliance verification, expanding services and dispute resolution. Ensure contract and governmental compliance for the entire Field Partner network including specialized certifications and / or licensures. Work in partnership with the FPMG leadership group. This is not a sales role.

Responsibilities

• Manage all aspects of the Field Partner relationship not limited to :
• Essentially act as the account manager for the existing and newly on boarded Field partners
• Identify high-cost Field Partners and proactively negotiate to lower costs
• Assist in training of team members as assigned
• Conduct periodic FP performance reviews based on goals established by the department and need, to ensure their performance meets Stratus's expectations.
• Coach Field Partners as needed which may also include terminating the relationship with Stratus.
• Communicate internal improvement opportunities and monitor progress as necessary.
• Work with FP to determine if there is a need and a desire to expand existing services within their territory and beyond for existing and new scopes of work.
• Collaborate with FPMG leadership team to analyze and review actual vs target costs.
• Expand and maintain the Preferred Field Partner network for all lines of business in defined Major Metropolitan Area (MMAs) based on enterprise goals.
• Work independently to manage and complete a queue of tasks generated by various business units within Stratus.
• Prioritize tasks based on urgency / expected SLA
• Provide continuous communication to your internal customers
• Resolve tasks within SLAs set forth by the department Manager / Director
• Use critical thinking, creative problem solving, and negotiation skills to resolve Field Partner performance issues and disputes in a manner that is fair and equitable to all involved parties. Such interventions might include :
• Job-related performance and communication issues, including workmanship or work delays
• Issues obtaining paperwork or other documentation
• Disputing invoices that exceed the limit of Stratus Purchase Order
• Customer concerns or dissatisfaction.
• Perform routine vendor management tasks, including the following :
• Collecting vendor paperwork
• Updating vendor records
• Onboarding and training

Qualifications

Skills

Education, experience, certifications

Physical and mental demands

Working Conditions

Travel Requirements

This position is required to travel as an essential function of this role due to the need for in-person interaction with customers, field partners, and / or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. Travel for this role can exceed 6 week per year. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines.

Why Work With Us

Pay Range

$65,000- $70,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties / requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

eeo / mfdv