Learning Experience Manager

Manager Of Learning Experience

The Manager of Learning Experience is a dynamic and strategic business partner who ensures every aspect of ILI's learning portfolio is designed, delivered, and sustained with excellence. This role oversees the full instructional design processincluding needs analysis, curriculum design, and the production of training materialswhile also owning the delivery and facilitation of high-impact programs that engage, inspire, and drive measurable performance outcomes.

Blending high-caliber instructional design with impeccable program ownership, the Manager of Learning Experience leads the creation of best-in-class training assets (eLearning modules, presentations, job aids, facilitator guides, and performance support tools) while also facilitating transformative learning experiences that bring Impact's leadership vision to life. This individual serves as a trusted advisor to business units, surfacing learning needs and embedding L&D into the rhythm of the business, while acting as a premier facilitator and ambassador of the Impact Leadership Institute.

Responsibilities include :

• Learning Strategy & Solution Design : Lead the full learning lifecyclefrom analysis to developmentto build organizational capability and deliver impactful learning experiences.
• Program Implementation & Facilitation : Oversee scheduling, communication, and logistics for learning programs, while also facilitating sessions on leadership, onboarding, communication, and client experience.
• Course Design & Development : Contribute directly to instructional design tasks including writing content, building interactive modules, and aligning with performance objectives.
• Team Leadership : Manage and develop direct reports, ensuring clarity, support, and accountability.
• Project & Resource Management : Lead multiple instructional design projects, balancing timelines, priorities, and quality standards.
• Program Quality & Evaluation : Maintain alignment to learning objectives and evaluate program impact using Kirkpatrick's four levels of evaluation.
• Operations & Infrastructure Oversight : Manage LMS administration, reporting, vendor relationships, and tech spend to support scalable delivery.
• Cross-Team Collaboration : Partner with colleagues across the People Operations to ensure alignment and smooth execution.
• Creative & Technical Oversight : Guide visual styling of the LMS and other learning platforms.

Things we are looking for include :

Why join us?

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together :

Benefits we offer include :

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!