State Account Manager

State Account Manager

Req number : R6580

Employment type : Full time

Worksite flexibility :

Hybrid

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the State Account Manager, you will drive business development, manage comprehensive delivery operations, and foster strong client relationships.

Job Description

We are looking for a State Account Manager for a full-time, salaried opportunity that is hybrid in Salt Lake City, UT . The selected candidate will be responsible for driving business development within their specific state, managing comprehensive delivery operations for our Contingent Workforce Managed Services Program (MSP), and fostering strong client relationships.

This position does not offer sponsorship for work authorization.

What You’ll Do

Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality talent placement.

Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines.

Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters.

Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction.

Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed.

Provide VMS (Vendor Management System) training and assistance when needed to the client and / or Suppliers

Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight

Collaborate with the applicable recruiting teams to ensure a robust pipeline of qualified candidates for state-specific requirements.

Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement.

What You'll Need

Required :

Reside in the state of Utah and able to meet regularly on client sites.

Hands-on experience and knowledge of contingent workforce management.

5-8 years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts.

Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support.

Prior Vendor Management System (VMS) application experience

Proven ability to grow accounts and manage operational delivery.

Strong client and partner relationship management skills and a customer-centric approach.

Knowledge of state government structures and procurement processes is a plus.

Bachelor's degree in Business, Marketing, or a related field.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$75,000 per year plus bonus

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.