Sr. Business Operations Associate

Senior Business Operations Associate

At January, we're rebuilding consumer finance from the ground up. By personalizing interactions and optimizing decisions across all stages of consumer credit, we're driving superior outcomes for both consumers and creditors, and making sure that credit is fair, accessible, and personal.

About the Role

As Senior Business Operations Associate, you'll diagnose what's slowing January down before it becomes a crisis, build systems that eliminate friction permanently, and design solutions teams can run independently shifting January toward proactive operational excellence and pushing our vision forward faster, smarter, and more resiliently.

You'll work in an environment where operational friction compounds silently : manual processes slow teams down, cross-functional blockers stall execution, and critical work falls through cracks. Your mandate : identify the highest-leverage problems others aren't seeing, ship solutions that make multiple teams faster and work with higher quality, and ensure everything you build gets adopted and scales without you.

We need someone who sees what others miss, designs for autonomy instead of dependency, and makes the entire company more capable of executing on its strategy through systems that compound.

What You'll Do

Identify and own highest-leverage operational problems

• Proactively surface problems that slow teams down diagnoses operational friction, cross-functional blockers, and capability gaps before they degrade velocity and execution quality
• Translate symptoms into root cause analyses with clear business impact
• Own high-stakes cross-functional projects turn ideas with unclear ownership into concrete execution plans with milestones and accountability

Builds systems that eliminate friction and accelerate team velocity and improve quality of decisions

Drives cross-functional execution and learns from results

What We're Looking For

Experience

Characteristics

Skills

Why Join Us?

This role offers exposure to every part of the business, giving you the mandate to tackle whatever high-leverage problem needs solving nextfrom strategy to systems to cross-functional execution. At January, you'll have the autonomy to innovate, the support to excel, and the platform to build something extraordinary. If you're driven to push boundaries and thrive in a culture of collaboration, rapid growth, and continuous learning, January offers the chance to do your best work.

We thrive on :

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.