Service Representative

A company is looking for a Service Representative to work remotely in customer experience.

Key Responsibilities

Research and resolve inquiries from customers and channel partners regarding finance products

Document interactions and provide history for issue resolution

Onboard and train new merchants while offering proactive services to existing customers

Required Qualifications

Experience in a call queue environment

Experience using multiple computer resources for information gathering and issue resolution

Experience with technical online troubleshooting

Bachelor's Degree or equivalent related work experience

Ability to work in a remote team environment