Senior Customer Success Executive

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact :

• We are seeking a Customer Success Manager (CSM) who thrives in high-stakes environments builds trust with executive-level stakeholders and drives meaningful outcomes for our clients. This individual will serve as the primary partner for our law enforcement and public safety customers guiding them through onboarding adoption and ongoing success while balancing strategic relationship management with tactical project execution.

The ideal candidate is consultative assertive when needed and unafraid to engage with difficult personalities. They bring curiosity resilience and executive presence to every interaction ensuring they deliver results even under pressure. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers needs and challenges helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats from strategic advisor to project management to product expert to consultant you will continually be focused on making your customers more efficient and more confident within their daily workflows.

Location : Remote- Ideally prefer to have this person located in the Boston Area.

Travel : 30-40%

Reports to : Director of Customer Success Major Accounts

What Youll Do :

What We Need :

5 years in Customer Success Account Management or a related client-facing role.

Benefits that Benefit You :

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay : Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 108750 in the lowest geographic market and USD 174000 in the highest geographic market. The actual base pay is dependent upon many factors such as : level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Required Experience :

Senior IC

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1