Senior System Administrator

Job Description

• Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers.
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.
• Experienced in imaging and provisioning new equipment hardware & provide to customer.
• Experienced in supporting mobile devices.
• Experienced with supporting Apple devices.
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing.
• Document work activities in ServiceNow.
• Testing Intune processes for Tier 3 team & providing feedback.
• Test upgrades and software changes.
• Install software following security & internal processes.
• Troubleshoot customer issues.
• Provide instruction while troubleshooting for remote customers.
• Assist with developing team processes & knowledge base.
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Work with vendors on warranty cases.
• Collaborate with internal teams on technical issues.
• Work on special projects as needed.