Hotel Maintenance Engineer Supervisor

Maintenance Supervisor - Job Description

Major Job Responsibility

To oversee and maintain all areas of the hotel in accordance with Sunridge standards by coordinating preventative maintenance, leading repair operations, and supervising the engineering team to ensure guest satisfaction, safety, and operational efficiency.

Job Duties

Leadership and Supervision

Supervises, trains, and schedules maintenance staff to ensure all assigned tasks are completed efficiently and to company standards.

Conducts regular team meetings and daily briefings to communicate priorities, safety updates, and upcoming projects.

Delegates maintenance assignments based on team members' skill sets and monitors progress for quality and timeliness.

Provides coaching, feedback, and performance evaluations for maintenance staff.

Ensures all team members adhere to Sunridge safety, appearance, and customer service standards.

Guest and Team Member Relations

Meets and exceeds guest and team member expectations by providing prompt, courteous, and professional service.

Responds quickly to guest and staff maintenance requests; ensures issues are resolved effectively and documented accurately.

Demonstrates teamwork by assisting other departments as needed and maintaining open communication with all hotel teams.

Handles difficult situations or guest complaints with professionalism and follow-through.

Preventative Maintenance and Repairs

Oversees and performs preventative maintenance throughout the property to maintain all rooms, public areas, and equipment in optimal condition.

Ensures daily preparation and completion of preventative maintenance assignments and checklists.

Conducts regular inspections of guest rooms, equipment, and facilities to identify and resolve maintenance needs.

Coordinates with vendors and contractors for specialized repairs or major projects.

Performs hands-on maintenance tasks when necessary, including HVAC, electrical, plumbing, carpentry, and painting work.

Safety and Compliance

Ensures compliance with hotel and brand safety standards, including proper use of tools, chemicals, and protective equipment.

Demonstrates familiarity with the hotel's life safety systems and responds appropriately to maintenance or operating issues that affect security or safety.

Maintains accurate records of safety checks, inspections, and incident reports.

Reports any hazards or injuries immediately and takes corrective action.

Inventory and Equipment Management

Maintains and organizes the maintenance shop and storage areas.

Oversees inventory of parts, tools, and supplies; ensures timely ordering to avoid delays.

Manages maintenance budget and tracks expenses for repairs, parts, and equipment.

Ensures all operating equipment is in working condition through regular checks and maintenance logs.

Administrative and Communication

Keeps the General Manager informed of significant maintenance issues, project status, and potential safety or budget concerns.

Maintains maintenance logs, work orders, and preventative maintenance records.

Assists with capital planning by providing input on equipment replacement, property improvement projects, and vendor quotes.

Attends required meetings and training to remain current on industry practices and Sunridge standards.

Professional Conduct

Adheres to hotel attendance, grooming, and dress code policies.

Promotes a cooperative and harmonious work environment among all departments.

Projects a favorable image of Sunridge Hotels at all times through professionalism and leadership.

Performs additional duties as assigned by the General Manager.

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