IT Helpdesk Technician

Job Type

Full-time

Description

What We're Looking For

Are you a proactive problem-solver who takes pride in delivering meaningful work that makes a lasting impact? We're looking for a driven and detail-oriented professional to join our team as a IT Helpdesk Technician . At Third Street Family Health, you will provide technical support to employees by triaging tickets, troubleshooting, diagnosing, and resolving hardware, software, and network issues. You will work collaboratively with other health care professionals to ensure the delivery of high-quality, patient-centered care in a supportive and compassionate environment.

Essential Job Duties :

• Be the first point of contact to help staff with their IT questions (by phone, email, or in person).
• Troubleshoot common computer, software, and network issues, and connect with the IT team when extra support is needed.
• Set up and configure new computers, printers, and other devices for employees.
• Keep systems up to date by installing and maintaining software, operating systems, and security programs.
• Assist employees with account access needs, such as password resets or unlocking accounts.
• Track and document support requests so solutions are easy to follow and repeat in the future.
• Help maintain a safe IT environment by following security guidelines and reporting potential issues.

What We Offer

Attending to your needs today :

Protecting your future :

Third Street is an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and patients we serve. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you require reasonable accommodation in completing this application, please direct your inquiries to hr@thirdstreetfamily.org or call 419-522-6191 ext. 2201

Requirements

Qualifications :

About Us :

Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

Organizational Information :

Mission :

To deliver comprehensive health and wellness care, accessible to all in the communities we serve.

Salary Description

$16.55 / hour