Technical Support/Operations Specialist (Dallas)Talent Groups • Dallas, TX, US
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Technical Support / Operations Specialist (Dallas)
Talent Groups • Dallas, TX, US
1 day ago
Job type
- Part-time
Job descriptionBachelors degree with major coursework in computer science, math, information systems, or other related field OR, Associates degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. 1-2 years experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Certification in at least one relevant operating system or associated technology is a plus. Principles and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills / Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that dont belong) Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce ticket ping-pong Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options
Our client is looking for a Technical Support / Operations Specialist to join their team!
Hybrid in Dallas TX
$35 / hr W2
Contract
Job Duties
- Assist with the analysis and resolution of operating system issues.
- Assists in the administration of enterprise systems including servers, storage, and backup systems.
- Monitors system performance and availability.
- Installs and configures system software and hardware.
- Assists in troubleshooting and resolving system issues.
- Maintains system documentation and procedures.
- Participates in disaster recovery planning and testing.
Education and Experience
Required Education
Experience
Licenses and Certifications
Knowledge, Skills and Abilities
Ticket Triage & Routing
Pattern Spotting
User Communication
Metrics & Reporting
Process Improvement
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Technical Specialist • Dallas, TX, US
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