Data Transport and Circuit Logistics

Job Description

Manage Logistics : Obtain quotes, draft orders, provision, fulfill, receive, track, schedule, and manage of information and communications technologies in support of the USCIS world-wide software defined Wide Area Network (SDWAN). Develop and recommend operational and organizational process improvements.

• Identify, recommend, and assist with the implementation of data transport services.
• Collaborate through updating / maintaining electronic shared folders, joint use spreadsheets, and various communication vehicles with customers, stakeholders, and vendors.
• Manage hosted connections and / or hosted virtual interface, and other consumption-based services.
• Coordinate with vendors to monitor order status and resolve issues.
• Coordinate with the Enterprise Infrastructure Services (EIS) Provider for all standard facets of Networking and Telecommunications.
• Perform the procedural steps of the fulfillment process.
• Support work process flow including receiving and validating requests, supplier / vendor identification, request order processing, confirmation of delivery, receipt verification, maintenance of services inventory and closing transactions.
• Monitor and respond to incoming service requests.
• Assist Government PM in processing data transport requests to appropriate contract vendor.
• Maintain branch service request database for all circuits order and decommissioned.
• Provide customer satisfaction oversight and corrective action to resolve actual or perceived discrepancies in customer service.
• Assist Government PM in providing quotes for services and equipment.
• Validate service requirements and available funding.
• Draft orders for approval / authorization from the federal manager or designated agency representative.
• Place Government-approved orders with suppliers (vendor or GSA) for new equipment for moves, additions, changes and disconnects.
• Monitor order status and manage through installation.
• Communicate status changes on existing circuit orders with the Deployment Team(s) daily.
• Escalate orders with the vendors to meet service delivery objectives.
• Provide support for problem resolution during the service delivery period.
• Update all records associated with the order including the end-user notification and internal order-tracking databases and file systems.
• Manage the decommissioning and scaling of data circuits, coordinating with the Deployment Team and monitoring the process through to hand-off for billing verification.
• Obtain federal manager approval to decommission the circuits.
• Provide weekly disconnect updates to the Deployment Team(s).
• Manage support issues for long distance outages, toll-free and international calling problems Maintain an accurate and current Circuit Tracking Database.
• Maintain capacity, location, and carrier data. The data shall be entered into a circuit ordering database and the Circuit Order Tracking System (COTS) when appropriate and circulated for infrastructure engineering / management review.
• Obtain Engineering / management approval of all data and voice transport orders.
• Coordinate orders with local site points of contact and continually track orders through provisioning, installation, and activation.
• Provide logistical support to include the scheduling of all activities associated with day- to-day deployments, technical projects, meetings, conferences, and required trips.
• Support the preparation of policies, directives, procedures, and documentation for day-to-day operations. Maintain databases and / or records to ensure they are up to date.
• Provide oversight to the designated Govt representative on the identification, ordering and placement of equipment, lines and cable for new offices, office expansions, relocations, system enhancements / additions, etc.
• Support a multi-product and multi-vendor environment.
• Assist in creating requirements documentation.
• Assist staff through the necessary approvals and placement of orders.
• Update / provide input to database(s) of work requirements, including work performed, lines provided, billing rates, and other related information.
• Provide review of work progress and quality of work performed by the implementation vendors and / or service delivery organizations.
• Coordinate activities with vendors, contractor personnel, our organizations and when appropriate other Government agencies.
• Assist with budgetary cost projects for each fiscal year.
• Provide data and voice circuit troubleshooting issues with carriers.

Minimum Qualifications