Front Office Manager
Resort Management & Consulting Group, LLCVirginia Beach, VA, US11 days ago
Job type
- Full-time
Job descriptionSort and match invoices to purchase orders. Resolve any discrepancies. Vendor file maintenance and communication with vendors. Schedule and organize meetings and appointments as required. Maintain accurate contact and vendor lists. Maintain filing for all owner accounts. Process comment cards and maintenance work orders. Maintain files. Ensure that every interaction with an owner or guest is a positive and memorable experience. Input information into the system to update and maintain record of reservations and availability. Review expected check-ins and check-outs, noting special requests, etc. Greet owners / guests courteously when registering into the resort. Confirm unit availability and assist guests with reservations or changes. Collect and process payment for unit rentals at check-in. Receive and hold packages, deliver messages to owners, guests, and resort staff. Sort and distribute incoming mail. Answer all telephone calls professionally and transfer as needed. Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift. Prepare and consistently restock the front desk with supplies, including preparing arrival packets. Maintain clean work area. Provide information on area attractions, resort amenities, rates, and special programs. Report any unresolved problems with owners / guests to management. Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position. Clear understanding of all resort emergency procedures.
Job Description
Job Description
Our Front Office Manager is responsible for directly supervising all front office employees, to ensure all front office duties and responsibilities are properly completed.
Excellent starting pay and benefits!! This position is eligible for medical benefits after completion of 60 days employment.
Essential Duties and Responsibilities :
FRONT OFFICE :
- Provide leadership and mentor all front office (Guest Services) employees.
- Trains, supervises, and supports all front office employees..
- Participate in the hiring process.
- Scheduling of front office employees (2 weeks in advance).
- Supervise workload during shifts.
- Cover shifts at Front Desk as needed.
- Evaluate job performance of each front office employee. Ensure timely completion of performance evaluations.
- Maintain positive working relationship and communication with all departments.
- Maintain “master key” control.
- Verity that accurate room status information is maintained and properly communicated.
- Resolve owner / guest problems quickly, efficiently, and courteously and follow up with appropriate personnel.
- Assist in the daily maintenance of room inventory status. Strong skills in inventory management.
- Troubleshoot emergencies.
- Works within the allocated budget for the front office.
- Conduct regularly scheduled meetings of front office employees.
- Wear proper uniform at all times. Require all front office employees to wear proper uniform at all times.
- Prepare performance reports as related to the front office.
- Maximize room revenue and occupancy by reviewing status daily.
- Ensure implementation of resort policies and procedures.
- Ensure that front office is always neat and tidy.
- Monitor stock and order office supplies.
- Ensure proper mail and package distribution.
- Act as Manager On Duty (MOD) as needed and respond to emergency calls.
- Assist General Manager as needed.
- Clear understanding of all resort emergency procedures.
- Comply with all company policies and procedures.
ADMINISTRATIVE DUTIES :
Company Description
Resort MC Group
783 Sandy Lane
Surfside Beach, SC
Company Description
Resort MC Group\r\n783 Sandy Lane\r\nSurfside Beach, SC
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Front Office Manager • Virginia Beach, VA, US