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Sales Support

Sales Support

EASY MUSIC CENTERHonolulu, HI, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Job Title : Sales Support

Job Type : Full-time, Non-exempt

Experience Level : Entry level

Reports to : Sales Manager & General Manager

Compensation

  • Starting Pay : $17.50 per hour
  • Future Growth : Possibility for raises and / or promotions.

    • Benefits

    As a full-time employee, you will be eligible for the following benefits :

  • Health, dental, and vision insurance
  • 401 (k) with company matching (after 1 year of full-time employment)
  • Employee discounts
  • Paid vacation

    • Position Summary

    We are seeking a reliable and detail-oriented Sales Support team member to join our team. In this role, you will be the first point of contact for our customers, responsible for keeping the front-of-house running smoothly. Your primary duties will include greeting and routing customers, maintaining assigned store sections, and supporting the sales team with orders and returns, all while upholding company policies and service standards.

    This is an entry-level, full-time, non-exempt (hourly) position.

    What You'll Do (Core Responsibilities)

  • Staff the front greeting station (also known as the "Hawk Station") to greet customers, manage check-ins, and monitor the front entrance.
  • Courteously enforce the store's bag and case check-in policy.
  • Maintain the presentation, organization, and pricing accuracy of your assigned store sections.
  • Ensure product from backstock is replenished within 24 hours of sell-down.
  • Assist customers with payment processing, returns, and exchanges according to store policy.
  • Handle price match requests per company policy.
  • Manage the intake for tech service drop-offs (no technical diagnosis or quoting is required).
  • Prepare rental and restring items and process their returns within agreed-upon timelines.
  • Complete daily operational tasks as assigned by the Manager on Duty (MOD) and update their status upon completion.
  • Ensure assigned zones are clean and pass daily closing checks.
  • Follow all salesfloor standards, including rules for selling privilege, product knowledge, and high-value demos.
  • Escalate any policy exceptions (e.g., for returns, deliveries, or special orders) to the MOD or the Orders Team.
  • Immediately escalate any hostile behavior, threats, harassment, or safety risks to the MOD.

    • What We're Looking For (Skills & Qualifications)

  • Reliable, organized, and highly detail-oriented.
  • Clear in-person and written communication skills.
  • Basic math skills and competence with Point-of-Sale (POS) systems.
  • The ability to consistently follow checklists and standards.
  • A team-first mindset.
  • Must have weekend and holiday availability .

    • Physical Demands & Work Environment

    Candidates must be able to perform the essential functions of the job with or without reasonable accommodation.

  • Physical Activity : Constant standing and walking; frequent bending, reaching, stooping, and use of short ladders.
  • Lifting : Frequent handling of items up to 50 lbs; occasional team or equipment-assisted moves of items up to ~150 lbs. Must be able to handle instruments and amps safely.
  • Vision : Required vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus for tasks like reading tags, inspecting items, and assisting with demos.
  • Environment : This is primarily a retail environment with variable noise levels (from instrument demos and PAs), occasional exposure to dust / packing materials, and brief temperature changes near doorways. This role also involves working outside in various weather conditions to receive deliveries and leaving the store in a company van to complete local deliveries or pickups.

    • Schedule & Appearance

  • This is a non-exempt, hourly role. You must follow all timekeeping and attendance rules.
  • You must adhere to the front-of-house dress code.
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    Sales Support • Honolulu, HI, US

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