Service Advisor

Now Hiring - Service Advisors

DCH Honda of Mission Valley is now hiring Service Advisors.

Pay : $5k-$12k monthly

Department Hours : M-F 7am-6pm; Saturday 7am-5pm

Responsibilities : As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service / repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications :

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position, eligible for short-term and / or long-term incentives as part of total compensation, which includes Commission(s) off : Individual Sales, Individual Gross Profit & Bonuses based on : Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. The Monthly Estimated Earnings Range is $5,000.00-$12,000.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.