Customer Service Agent

Job Description

Job Description

Company Description

About Us

At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our clients’ business goals, combining market research, analytics, and creative insight to drive measurable growth. We value integrity, creativity, and excellence in every campaign we deliver.

Job Description

Job Description

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or in-person

Resolve customer concerns efficiently while maintaining a high level of satisfaction

Document interactions and maintain accurate records in the system

Collaborate with internal departments to escalate and resolve complex issues

Follow company procedures and service standards at all times

Continuously seek ways to improve customer service processes and outcomes

Qualifications

Qualifications

High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus

1+ year of experience in customer service or a client-facing role

Excellent communication and problem-solving skills

Ability to multitask, stay organized, and work independently

Proficiency in Microsoft Office and CRM systems

Strong attention to detail and a positive attitude

Additional Information

Benefits

Competitive salary : $51,000 – $56,000 annually

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Retirement plan with company match

Professional development and growth opportunities

Supportive and collaborative work environment