Training Coordinator III

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Training Coordinator III provides and coordinates training to Members and Authorized Representatives seeking access and support to the Colorado Consumer Directed Attendant Support Services (CDASS) program. They work in compliance with the Federal / State Regulations and within the Department of Health Care Policy and Finance (HCPF) rules. They maintain and coordinate a caseload of Members enrolled in CDASS and support day-to-day operations and client advocacy as well as promote and help maintain a cohesive office environment.

JOB DUTIES

• Maintain and coordinate a caseload of Members enrolled in CDASS
• Coordinate Member's training needs in compliance with Federal / State Regulations, HCPF rules, and contract requirements
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Successfully provide mentorship and training to other staff members
• Ability to meet position requirements with minimal direct oversight
• Demonstrate effective problem-solving skills and decision-making skills
• Exhibit computer efficiency
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Be comfortable with public speaking at company-related events, meetings, or trainings
• Be able to handle complex programs and special projects and ensure timely completion
• Provide excellent customer service both to internal and external Members and Stakeholders
• Ensure trainings are completed within the timeline established in the contract
• Travel within the assigned geographic area as required or requested by Members
• Be able to successfully represent the company at stakeholder meetings and community events
• Receive and process referrals from Case Management Agencies
• Follow-up on referrals by making initial contact, proving initial training overview, and scheduling training within established requirements or expectations
• Track training and provide support to clients / authorized representatives to administer the program according to contract requirements
• Be able to triage and handle escalated customer service issues or complaints
• Review training curriculum documents for accuracy and completion, and follow up with Members / Authorized Representatives as needed
• Submit completed training to case managers for final approval
• Complete appropriate and timely documentation on all activities of daily job performance
• Assist in maintaining all databases and electronic file
• Assist in conducting state-wide case manager or IHSS trainings within the established requirements as needed
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive :

Based on your position and employment status, you may be eligible for :

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it's not just a job, it's a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.