Customer Success ManagerTalentoma • Chicago, IL, United States

Customer Success Manager

Talentoma • Chicago, IL, United States

25 days ago

Job type

Full-time

Job description

Job Title : Remote Customer Success Manager

Hourly Pay : $5900 – $6800 / month

Summary :

We are seeking a passionate and proactive Customer Success Manager to join our remote team. In this role, you will help ensure that customers achieve their goals using our products and services while nurturing long-term relationships. If you enjoy working closely with clients, improving retention, and driving success, this is the ideal opportunity for you!

Job Responsibilities :

Onboard new clients and guide them to maximize the value of our products
Address specific client needs by explaining product features and benefits
Monitor customer health and proactively reach out to ensure ongoing success
Develop and implement strategies to improve customer retention and growth
Collaborate with product and support teams to resolve any customer issues
Analyze customer feedback and trends to drive improvements in service offerings

Qualifications :

Strong communication and relationship-building skills

Prior experience in customer success, account management, or support roles

Ability to analyze data to identify trends and resolve customer pain points

Comfortable using CRM software and customer management tools

Self-motivated with the ability to work independently in a remote environment

Reliable high-speed internet and a quiet, dedicated workspace

Perks & Benefits :

100% work from home flexibility

Competitive hourly pay : $34 – $39

Paid training and continuous professional development

Opportunities for career advancement in customer success or leadership roles

Flexible hours with options for weekend or evening shifts

Supportive team culture with open communication

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Customer Manager • Chicago, IL, United States

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